Service Manager

Job Description

Job Description

Join the Randy Wise Automotive Team, a renowned leader in the automotive service industry, as a dedicated Service Manager at our Flint, Michigan location. We are committed to delivering unparalleled service and fostering a welcoming atmosphere for our customers and team members alike. As a vital member of our team, you'll oversee our service department, ensuring both high-quality maintenance and repairs, and exceptional customer satisfaction. We pride ourselves on a friendly, professional environment where every team member is valued and encouraged to grow.

Our ideal candidate is someone with a passion for the automotive industry and a knack for building strong customer and team relationships. If you're proactive, enjoy a dynamic environment, and thrive on customer satisfaction, the Randy Wise Automotive Team is eager to welcome you. Embark on a fulfilling journey with us, where your contributions will drive the success of our service department and enrich the community we serve.

Hourly Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Oversee the service department's daily operations, ensuring efficiency and productivity.

Coordinate and manage the schedules of service technicians to optimize workflow.

Communicate effectively with customers, addressing their service needs and inquiries.

Perform regular quality checks on completed work to ensure high service standards are met.

Handle customer complaints professionally, striving for quick resolutions and satisfaction.

Develop strategies to enhance customer service quality, encouraging repeat business.

Maintain and monitor inventory levels, ensuring parts and tools are adequately stocked for operations.

Collaborate with other department heads, including sales and parts, to foster a cohesive team environment.

Stay current with industry trends and training to ensure the team delivers state-of-the-art service techniques.

Experience: Minimum of 3-5 years in a managerial role within the automotive service industry.

Education: High school diploma or equivalent; further education or certifications in automotive service or management is a plus.

Technical Knowledge: Comprehensive understanding of automotive systems and repair procedures.

Communication Skills: Excellent verbal and written communication skills with the ability to interact effectively with staff and customers.

Leadership: Proven ability to lead and motivate a team to achieve high levels of service and productivity.

Customer Service: Strong dedication to providing exceptional customer service and handling customer feedback positively.

Problem-Solving: Strong analytical and problem-solving skills.

Organizational Skills: Ability to manage multiple tasks efficiently.

Availability: Must be willing to work on-site in Flint, Michigan, with flexibility in work hours.