Help Desk Technician - Whitehall Area

Job Description

Job Description

Help Desk Technician | Whitehall, MI

Salary Range: $46,000 - $71,000 depending on experience

Are you a meticulous professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Whitehall seeking experienced Help Desk Technicians.

The Opportunity

We are partnering with organizations in Whitehall that are seeking Help Desk Technicians. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Provide first-line technical support for IT hardware, software, and network issues for office and shop floor personnel.
• Troubleshoot and resolve incidents related to manufacturing execution systems (MES) and human-machine interfaces (HMI).
• Support and maintain shop floor IT equipment, including industrial PCs, barcode scanners, and label printers.
• Manage user accounts, permissions, and access rights for various business and manufacturing applications.
• Document all support requests, resolutions, and procedures within the help desk ticketing system.
• Assist with the deployment, configuration, and maintenance of new IT equipment and software.
• Escalate complex technical issues to higher-tier support or specialized IT teams when necessary.

Recommended Qualifications

• Proven experience providing technical support for hardware, software, and network issues in a professional environment.
• Familiarity with ERP (e.g., SAP, Oracle) or MES systems common in manufacturing operations.
• Experience supporting specialized industrial hardware such as barcode scanners, label printers, and shop floor PCs.
• Proficiency in Windows operating systems and Microsoft Office Suite.
• Strong problem-solving and diagnostic skills with the ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills, with a focus on customer service and user support.

Bonus Qualifications

• Familiarity with manufacturing-specific software (e.g., ERP, MES, CMMS)
• Understanding of operational technology (OT) environments or industrial control systems (ICS)
• Experience with ruggedized hardware and mobile devices used in industrial settings
• Knowledge of networking principles specific to factory floor environments

Job Titles That Should Apply

Help Desk Technician, IT Support Technician, Technical Support Specialist, Desktop Support Technician, IT Support Specialist, Service Desk Analyst, IT Help Desk Analyst, Computer Support Specialist, User Support Technician

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.