Customer Service Specialist - Medical Equipment

The Customer Service Specialist serves as the first point of contact for patients and referral partners. This role requires hands‑on learning of medical equipment, strong customer service skills, and the ability to manage administrative tasks with accuracy and professionalism.

Schedule: Monday–Friday, 8:00am–5:00pm (1‑hour lunch)

Key Responsibilities

• Provide high‑quality customer service via inbound calls, outbound calls, and email
• Consult with patients one‑on‑one to ensure understanding and successful equipment setup
• Obtain, analyze, and verify referral information
• Create orders and schedule equipment delivery as prescribed by the patient’s provider
• Process orders and route calls to appropriate internal teams
• Follow up on inquiries and ensure timely resolution
• Learn and navigate internal systems and medical equipment
• Meet call, email, and service goals

Required Skills & Experience (Must‑Haves)

• 1–3 years customer service or administrative experience
  • Must be in office, medical, or insurance settings
• Experience in a medical or clinical environment
  • Examples: Medical Assistant, CNA, Insurance Verification, or similar
• Ability to learn and understand technical/medical equipment
• Strong attention to detail
• Comfortable working directly with customers
• High levels of empathy, patience, and professionalism

Physical Requirements

• Ability to lift up to 50 lbs
• Ability to assist in lifting a patient into a seated position

Training & Work Environment

• Hands‑on training with management (approx. 1 month before fully independent)
• Business casual environment — closed‑toe shoes required; scrubs allowed
• Team includes 3 drivers, warehouse staff, CSR team, clintechs, and an RT
• Fun, friendly, tight‑knit office culture

On‑Call Rotation (After Direct Hire)

• One weekend day: 9am–9pm
• One weeknight per month: 5pm–9pm
• Remote work allowed during on‑call shifts
• All logged hours paid at hourly rate + time‑and‑a‑half overtime
• Guaranteed stipends even if no calls occur:
  • Weeknight: $25
  • Weekend: $60
  • Holiday: $100

On‑call schedules are released quarterly, and employees may swap or pick up additional shifts.

This is a Contract to Hire position based out of Southfield, MI.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Southfield,MI.

This position is anticipated to close on Feb 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.