Americans with Disabilities Act Coordinator

Job Description

Job Description

DESCRIPTION OF MAJOR JOB DUTIES

The Americans with Disabilities Act (ADA) Coordinator serves as the County's designated authority responsible for overseeing, coordinating, and administering all aspects of the County's reasonable accommodation program. This position ensures compliance with the Americans with Disabilities Act under Title I - Employment and Title II - Public Accommodations, as well as the Persons with Disabilities Civil Rights Act (PWDCRA) and all other applicable federal, state, and local regulations.

The ADA Coordinator is accountable for the strategic planning, design, implementation, and continuous improvement of the County's accommodation processes and accessibility initiatives. This includes leading the County's compliance efforts through training, development of self‑evaluation and transition plans, posting and maintaining required public notices, managing and facilitating the interactive process, overseeing the grievance procedure, and coordinating all related activities to promote accessibility and equitable opportunity for employees, applicants, and members of the public.

As the County's internal subject matter expert, the ADA Coordinator is responsible for identifying, evaluating, and recommending best practices; interpreting regulatory requirements; and providing specialized guidance to County departments, leadership, employees, and the public. The role includes consulting with department leaders to ensure consistent implementation of disability‑related policies, supporting employees and applicants throughout the accommodation process, and offering guidance on barrier removal, accessible design, and programmatic or policy adjustments required for compliance.

The ADA Coordinator collaborates closely with departments and elected offices including Facilities, Procurement, Risk Management, IT, and Corporation Counsel to ensure accommodation and accessibility initiatives are appropriately assessed, documented, implemented, and monitored. This position plays a critical role in fostering a culture of inclusion by ensuring timely and effective engagement in the interactive process and by proactively identifying areas where accessibility can be improved.

Required Tasks

• Administer the County's reasonable accommodation process from initial request through resolution coordinating requests for auxiliary aids, services, and workplace accommodations including engaging in the interactive process.
• Ensure legally compliant documentation, procedures, and communication practices.
• Conduct and coordinate training for supervisors, managers, and departments on ADA requirements and accommodation procedures.
• Administer the ADA grievance procedure establishing a formal process to investigate and resolve disability discrimination or accommodation complaints.
• Develop, update, and monitor the County's ADA self‑evaluation and transition plans.
• Coordinate public accessibility efforts, including communications, signage, notices, and community engagement.
• Coordinate the Self-Evaluation & Transition Plan conducting evaluations of programs, policies, and facilities to ensure accessibility, and developing a transition plan for physical alterations (if applicable).
• Manage and track ADA‑related inquiries, grievances, and corrective actions.
• Serve as the primary liaison to internal and external stakeholders regarding ADA and PWDCRA matters.
• Monitor regulatory developments to ensure the County remains proactive and compliant.
• Through these efforts, the ADA Coordinator ensures equitable access to employment, programs, services, and facilities, embodying the County's commitment to full inclusion and nondiscrimination for individuals with disabilities.
• Other related duties as assigned.

QUALIFICATIONS

Educational/Experience Requirement

• Bachelor's degree required**, preferably in one of the following fields:
  • Human Resources
  • Public Administration
  • Business Administration
  • Rehabilitation Services
  • Social Work
  • Disability Studies
  • Organizational Development
  • Law, Legal Studies, or a related field
• Master's degree preferred same or related fields noted above.
• Professional certifications are highly desirable, such as:
  • ADA Coordinator Training Certification Program (ACTCP)
  • Certified Professional in Disability Management (CPDM)
  • SHRM‑CP / SHRM‑SCP
  • PMA‑CP / IPMA‑SCP
  • PHR / SPHR
• A minimum of five (5) years of progressively responsible experience in Human Resources, disability services, civil rights compliance, employee relations, or a related field, with direct experience administering reasonable accommodations under the ADA and/or PWDCRA required, including:
  • Experience facilitating the interactive process, including evaluating accommodation requests, reviewing medical documentation, and coordinating with employees, supervisors, and subject matter experts.
  • Demonstrated experience interpreting and applying federal, state, and local laws and regulations related to disability rights, accessibility, and nondiscrimination.
  • Experience developing and delivering training related to ADA compliance, accommodations, accessibility, or related HR or civil rights topics.
  • Experience conducting or participating in ADA self‑evaluations, transition plans, or accessibility assessments for programs, services, facilities, or employment processes.
  • Experience collaborating with cross‑functional departments (e.g., HR, Legal, Facilities, IT, Labor Relations) to implement accommodations and accessibility initiatives.
  • Experience managing documentation, case tracking, or compliance workflows, preferably within a public‑sector environment.

ABOUT US

The Charter County of Wayne is Michigan's largest county. We are home to 34 cities and nine townships. From Rockwood to Livonia, from Sumpter Township to the Grosse Pointes, each community in Wayne County offers residents and businesses a unique blend of opportunity to live, work, play and raise families.

Headquartered in Detroit, our largest city and the automotive capital of the world, Wayne County offers a diversified economy and high standards for our residents' quality of life. Our history is rich and we take pride in being one of the most diverse communities that values culture, arts, and world-class amenities.

Wayne County provides leadership that ensures the County operates efficiently, effectively, and responsibly. We provide transparently while building a stronger County inclusive of collaborations, innovation, and a clear focus on serving our residents.

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