Customer Service Associate - Remote Support & Coordination

Guidedbyljtravel
Saginaw, MI

Job Summary

We are seeking a proactive and organized Customer Service Associate to support clients while managing incoming requests and coordinating service details in a remote environment.

This role is ideal for individuals who enjoy taking ownership of their work, staying organized, and guiding clients through a structured process. You will play a key role in helping ensure each client’s experience is handled smoothly from start to finish.

In this role, you will assist with coordinating travel-related services and supporting clients throughout the planning and booking process.

Key Responsibilities

  • Manage and respond to client inquiries in a timely and professional manner
  • Take ownership of client requests and follow them through to completion
  • Assist with coordinating travel arrangements, scheduling, and updates
  • Provide clear guidance and next steps to clients
  • Maintain organized records and track progress of requests
  • Ensure accuracy and consistency across all client interactions
  • Support a smooth and structured customer experience

Qualifications

  • Strong organizational and time-management skills
  • Ability to take initiative and manage responsibilities independently
  • Confident communication and problem-solving abilities
  • Comfortable handling multiple tasks and priorities
  • Self-motivated with a dependable work style
  • Customer service, administrative, or coordination experience preferred
  • Interest in travel and working with clients is a plus

What We Offer

  • Training and ongoing development
  • Flexible remote work environment
  • Opportunities for advancement and increased responsibility
  • Supportive team structure
  • Access to tools and systems to help you succeed

Work Environment

  • Fully remote
  • Flexible schedule options
  • Reliable internet required
Posted 2026-04-12

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