Revenue Management Business Process Owner - Hybrid/On-site

Req ID: 342944

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Revenue Management Business Process Owner - Hybrid/On-site to join our team in Kalamazoo, Michigan (US-MI), United States (US).

The Revenue Management Leader is responsible for representing client interests enterprise-wide in the area of revenue management. This role drives global coordination across divisions, shared services, functions, and geographies in developing and implementing a transformative, comprehensive global solution for client's revenue management functions. The position partners with Accelerate Business Process Owners and Deployment Leads to design and implement future-state revenue management processes for client’s commercial businesses.

The individual will work closely with the global application IT solution owner to deliver designs that support business requirements and align with the commercial template solution. This role plays a critical part in achieving program goals, objectives, and deliverables through execution of scope, design, and deployment activities, while also providing support across workstreams to meet deployment milestones.

Essential Duties & Responsibilities

• Leverage deep understanding of revenue management business processes (including contracts & pricing activation, incentive rebate management, GPO admin fees, and chargeback management) across the end-to-end commercial order-to-cash cycle.

• Assess and understand current (“as-is”) processes across divisions and geographies, and drive acceptance of the commercial template solution while balancing unique business requirements.

• Collaborate with business process experts across functions and regions to deliver harmonized, standardized business processes aligned to the global application roadmap.

• Work closely with Business Process Deployment Leads, Business Process Owners (BPOs), and End-to-End Leads to ensure solution adoption from scope and design through testing, training, and deployment.

• Partner with Subject Matter Experts (SMEs) to champion adoption of future-state processes.

• Provide input and influence on global application selection, design approach, and deployment readiness activities (e.g., data conversion, testing, training, change management).

• Support issue resolution, risk mitigation, and timely decision-making for program success.

• Participate in global and regional process workshops , supporting Global and Business Process Leads.

• Take ownership for timely delivery of project activities within the assigned business process area, ensuring alignment to program goals and compliance requirements.

Education

• Required : Bachelor’s degree (BS/BA) in Business Administration, Finance, Accounting, Economics, Supply Chain, or a related field .

• Preferred : Advanced degree (MBA or equivalent) in Business Administration, Finance, or Global Management.

• Relevant certifications (e.g., Six Sigma, PMP, ERP or Revenue Management application certifications) are a strong plus.

Qualifications & Experience

• Industry Experience : Minimum 10+ years of progressive experience in commercial operations, finance, or revenue management, across multiple geographies and process areas.

• Specialized Experience : At least 3+ years of hands-on sub-process experience in Contract Operations, Pricing, Rebates, GPO Fee Management, or Chargebacks .

• System Expertise : Proven experience with Model N or similar revenue management applications required. Prior involvement in ERP, large-scale business systems, or transformational programs is strongly preferred.

• Process Knowledge : Strong background in Contract Operations, Commercial Operations, and Order-to-Cash processes, with ability to evaluate upstream and downstream impacts.

Individual Skillset & Competencies:

• Leadership & Influence (5+ years): Proven experience leading and influencing cross-functional/global teams at the Manager level or above, with strong ability to build consensus and drive alignment across diverse stakeholders.

• Strategic & Tactical Balance (5+ years): Demonstrated capability to operate strategically on business process design while tactically executing program deliverables in complex, global environments.

• Business Acumen (10+ years): Deep understanding of organizational dynamics, financial drivers, and regulatory/compliance considerations impacting revenue management processes.

• Change Management (5+ years): Experience driving adoption of large-scale business process or system transformations, managing stakeholder resistance, and implementing change management frameworks.

• Collaboration & Relationship Building (10+ years): Strong track record of building trusted partnerships across geographies, functions, and leadership levels to deliver enterprise-wide initiatives.

• Analytical & Problem-Solving (7+ years): Advanced skills in data analysis, issue resolution, and root-cause identification with proven ability to recommend and implement process improvements.

• Technical Proficiency (7+ years): Expertise in Microsoft Office Suite (Excel, PowerPoint, Word, Visio); working knowledge of revenue management systems (Model N or similar), ERP systems, and reporting/visualization tools.

• Communication (10+ years): Excellent written and verbal communication skills, including experience delivering presentations and facilitating workshops with large and diverse groups.

Other Requirements

• Travel : Up to 30% international and domestic travel required, depending on project needs.

• Work Style : Remote work supported with ability to collaborate effectively across global teams and time zones.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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