Certified Collision Network Manager

Certified Collision Network Manager at Stellantis summary:

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Mopar Certified Collision Network Manager

The Mopar Certified Collision Network Manager is responsible for developing, supporting, and growing the Mopar Certified Collision Network by recruiting and onboarding qualified collision repair facilities, ensuring ongoing program compliance, and driving performance in customer experience, repair quality, and business results. This role serves as the primary field liaison between Stellantis/Mopar, participating collision centers, dealerships, and key industry partners.

Key Responsibilities:

• Recruit, evaluate, and onboard collision repair facilities to participate in the Mopar Certified Collision Network, aligning candidates to network standards and market coverage needs.
• Lead program implementation at new and existing locations, including kickoff meetings, requirements walkthroughs, and launch readiness validation.
• Conduct routine site visits (in-person/virtual) to assess compliance with network standards (equipment, tooling, training, OEM repair procedures, brand presentation, and administrative requirements).
• Partner with collision center leadership to improve KPIs such as cycle time, estimate accuracy/supplements, repair quality, safety, CSI/NPS, parts usage, and program adherence.
• Develop corrective action plans for non-compliance, track progress to closure, and escalate issues as needed.
• Serve as the primary point of contact for network members—answer questions, provide guidance, and connect shops to available resources, vendors, and training.
• Coordinate with dealerships, field operations, and internal stakeholders to support referral flow, program awareness, and consistent customer experience.
• Support marketing and communications efforts, including program updates, best-practice sharing, and participation in regional events.
• Maintain accurate program records, visit reports, compliance documentation, and pipeline tracking in designated systems/CRMs.
• Analyze market and network performance data to identify trends, opportunities, and risks; recommend actions to improve network health and coverage.
• Promote and reinforce OEM repair standards and safe repair practices, including use of OEM procedures, proper calibration/ADAS awareness, and appropriate documentation .
• Manage relationships with third-party auditors, training providers, and vendors as applicable to the program.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

• An employer match on contributions to your 401k, Roth, and Catch-Up plans
• An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

• Tuition reimbursement
• Student loan refinancing programs
• 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

Keywords:

collision network manager, Mopar certified, OEM repair standards, ADAS calibration, shop compliance, collision repair onboarding, cycle time improvement, repair quality, field account manager