Servicing Operations Specialist II - Special Loans

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

• Review and work daily exception reports
• Perform monthly, quarterly and annual reviews of loan portfolio
• Update the Subservicer’s systems as needed
• Partner with the subservicing teams for loan boarding and MERS updates
• Monitor and service a portfolio of complex mortgage loans throughout their lifecycle, ensuring accurate maintenance of terms, interest rates, and payment structures.
• Help Internal teams with identifying the root cause of errors
• Effective communication with a wide variety of internal parties to resolve loan level issues
• Respond to email requests from AE’s and Brokers on behalf of borrowers
• Ensure all servicing activity adheres to investor (e.g., Fannie Mae, Freddie Mac, FHA, VA) and regulatory requirements, including RESPA, TILA, and CFPB guidelines.
• Work tasks that require loan level updating
• Other duties as assigned

Qualifications

Must-have:

• 3+ years of Servicing experience or equivalent knowledge
• Great analytical and problem solving skills
• Excellent verbal and written communication skills
• Experience with MS Excel
• Experience with MSP (Black Knight)
• Ability to handle multiple work items at the same time
• High School Diploma

Nice-to-have:

• Bachelor's degree
• Familiar with I Assist, FHA Connection, Valeri, and Docutech, Edge, Ease
• Knowledge of loan boarding and/or MERS processing
• Experience with special or non-standard loan products