Medical Receptionist
- This position is the front line of support for the site and may perform a variety of tasks, including but not limited to:
- Greeting volunteers and other visitors as soon as they arrive;
- Obtain/verify proper identification of each volunteer and upload into CTMS;
- Prepare, provide and explain the necessary documents for them to complete and read.
- Provide answers, information, and conversation to the volunteers making them feel comfortable and confident in their decision to participate in a trial;
- Answer inbound calls and emails with a high level of customer service;
- Place reminder calls to confirm scheduled appointment (according to guidelines);
- Assist with appointment rescheduling as needed;
- Call volunteers who are 15 minutes or more late to arrive for their appointment;
- Notify appropriate staff of volunteer’s arrival and ensure they promptly come to greet them;
- Complete visits in the CTMS with strong attention to detail to ensure the maximum revenue is captured for billing.
- Updates CTMS with subject profile(demographics) and file/upload W9 form;
- Assign payment cards and issue stipend payments following visit completion;
- Coordinates / schedules transportation for volunteers;
- Maintain tracker of no-show volunteers until reschedule has been completed;
- Maintain tracker of screening volunteers without an upcoming scheduled appointment;
- Send weekly reports of appointment statuses to clinic staff to avoid missed appointments;
- Maintain a list of studies conducted at site and have general understanding of each;
- Submit medical records requests and track their progress;
- Sorting and distributing incoming mail; coordinating postage details & pick ups as needed for all outbound mail;
- Placing supply orders;
- Compiling office correspondence, filing, copying, collating, scanning as needed;
- Assist with preparing materials for study startup / SIVs;
- May assist with special projects as needed;
- Performs all other duties that may be requested or assigned.
- Must have excellent customer service skills.
- Proficiency with computer applications such as internet, email and Microsoft applications, and the ability to type proficiently (40+ wpm).
- Must possess strong organizational skills, attention to detail, and have basic math proficiency.
- Well-developed written and verbal communication skills.
- Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers and external customers.
- Ability to effectively handle multiple tasks, and adapt to changes in workloads and priorities.
- Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
- Must possess a high degree of integrity and dependability.
- Ability to work under minimal supervision.
- Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines.
- Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
- Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.
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