HVAC TB Service Manager

HVAC TB Service Manager at Johnson Controls summary:

Manage a truck-based HVAC service operation, driving revenue, gross margin, service asset management, and customer satisfaction while ensuring safety and operational excellence. Recruit, develop and supervise service technicians, set/monitor performance goals, handle forecasting, staffing, warranty resolution, and pursue additional work opportunities. Coordinate with clients, contractors and internal teams, maintain financial/admin tasks, and deploy standardized tools and systems for service delivery.

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out:

What you will do:

Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth.

How you will do it:

• Set and monitor goals for overall team growth and profitability.

• Lead the efforts of the Service Team to ensure productivity, consistency and quality.

• Respond and assist with the closure of warranty-related issues.

• Manage customer relationships and drive issue resolution.

• Assist with monthly forecasting and management of overhead accounts.

• Maintain optimum team staffing levels through labor forecasting, planning, and management.

• Recruit, hire and retain team staff.

• Work with direct reports and Team Technical Leads to create effective development performance plans.

• Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports.

• Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner.

• Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.

• Take responsibility for safety performance and program compliance.

• Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders.

• Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.

What we look for:

As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority.

Required Qualifications:

• College degree or equivalent combination of education and experience.

• A minimum of 10 years’ experience in the HVAC field.

Preferred Skills/Education/Experience:

• Bachelor’s in a technical field.

• 5 years of supervisory experience and 1-2 years related site coordination and project management experience.

• 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.

• Experience using service management software and financial accounting systems.

• Excellent verbal and written communication skills.

• Strong computer skills in a Microsoft Office environment.

• Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.

HIRING SALARY RANGE: $91,000-127,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

Keywords:

HVAC service manager, service operations, facility maintenance, team leadership, warranty management, fleet-based service, HVAC controls, service growth, job costing and forecasting