Service Manager

Carleton Equipment Company, a leader in the equipment industry, is seeking a dedicated Service Manager Technician for our Brighton, Michigan store. This is a unique opportunity to join a well-established team known for its commitment to quality and customer satisfaction. The role offers steady growth potential as our location continues to serve Brightonand surrounding areas. The ideal candidate will oversee service department operations, ensuring high standards of service and customer care.

Responsibilities

• Supervise and manage daily operations of the Service Department
• Create and finalize service work orders and quotes, presenting them for customer approval
• Monitor and maintain timelines and quality standards for service delivery
• Foster a positive and productive work environment for employees
• Handle communication via phone calls, text messages, and emails
• Administer warranty processes and ensure compliance
• Conduct daily time card and job clock audits
• Oversee technician training progress and health & safety training
• Generate and analyze service reports
• Perform physical tasks such as lifting, bending, standing, walking, sitting, kneeling, and crawling as needed
• Uphold the standards set by Carleton Equipment

Qualifications

• Ability to operate equipment safely
• Basic computer skills, including proficiency in Excel, Word, and Outlook
• Strong math skills for calculating totals, percentages, and discounts
• Excellent reasoning skills for listening, evaluating, and problem-solving
• Public speaking ability to effectively direct and address employees in group settings

Compensation

Pay: $60,000.00 - $80,000.00 per year

Benefits

• Competitive Wages
• 401(k) with matching
• Comprehensive Health Insurance
• Dental and Vision insurance
• Life insurance
• Paid time off
• Employee discount