Commercial Operations Manager
- Support the Sales and Marketing organization with data accuracy, reporting, and process improvement initiatives.
- Maintain and continuously improve CRM and ERP tools to ensure consistent tracking of opportunities, quotations, and revenue forecasts.
- Develop and distribute commercial dashboards and performance reports, integrating sales metrics, marketing KPIs, and customer feedback data.
- Ingest, analyze, and summarize customer scorecards, identifying trends, recurring issues, and improvement opportunities for leadership review.
- Support budget tracking and expenditure monitoring for Sales and Marketing activities, including events, travel, trade shows, and campaign spend.
- Collaborate with Finance to align forecasts, budgets, and margin targets with overall business objectives.
- Coordinate the commercial handoff process between Sales, Program Management, and Operations for awarded business.
- Assist with quotation tracking, contract documentation, and CRM data governance to maintain alignment across functions.
- Partner with Marketing to measure lead generation, campaign ROI, and brand engagement metrics.
- Prepare materials and data packages for executive reviews, customer meetings, and business planning sessions.
- Identify and implement process efficiencies to improve commercial team productivity and decision speed.
- Adhere to federal and state regulations.
- Adhere to all company policies, processes, and procedures.
- Performs other duties as requested, directed, or assigned.
- Predictable and reliable attendance.
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
- Minimum of five (5) years experience in Sales Operations, Commercial Operations, or related analytical or business-support roles.
- Proficiency in Salesforce CRM and ERP systems.
- Strong financial and analytical skills, including budget tracking, KPI analysis, and data visualization.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Experience with Power BI or similar tools preferred.
- Excellent organizational and communication skills, with the ability to manage multiple priorities and stakeholders.
- Experience working in a manufacturing, energy storage, or industrial technology environment preferred.
- High attention to detail, accuracy, and accountability in managing sensitive business data.
- Collaborative and proactive approach to supporting both internal teams and customer-facing initiatives.
- Business Acumen: Being aware of and familiar with how business strategies and tactics work, and their effect on the customer; understanding issues that impact your business or organization; knowing the competition.
- Focuses on Quality: Drives work results with quality focus in actions and results.
- Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience and judgment; collects relevant information, seeking input from others, and identifies connections and/or root causes of problems.
- Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
- Business Process Thinking: Designing, implementing and executing business workflow activities that most effectively and efficiently meet the goals of the business unit and ABS.
- Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.
- Prolonged periods of sitting and computer use.
- Regular communication with Sales, Marketing, Engineering, Finance, and Program Management across time zones.
- Work primarily in a professional office environment.
- Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.
- 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
- Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
- Voluntary benefits offerings.
- Tuition assistance.
- Employee Referral Program.
- Employee development and career growth opportunities.
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