Customer Support & Dispatch Coordinator
Job Description
Job Description
Customer Support & Dispatch Coordinator
If you thrive on structure, communication, and helping customers get timely solutions, you’ll feel at home here. Join a team that values clarity, precision, and collaborative problem-solving.
Your Impact- Be the first point of contact for service questions and requests, ensuring customers feel informed and supported.
- Dispatch and schedule service appointments, aligning technician skills, availability, and customer needs.
- Keep service records accurate and current across databases and documentation systems.
- Oversee work orders from intake to completion, driving timely resolution.
- Coordinate communications among technicians, suppliers, and customers to resolve issues quickly.
- Coordinate parts with customer deliveries and partner with the parts department to manage shipping and arrival times.
- Maintain visibility of service department tool inventory and usage.
- Prepare reports and update systems so stakeholders have reliable, up-to-date information.
- Provide excellent customer service and post-service support.
- High school diploma or equivalent; associate degree preferred.
- Background in customer service, administrative support, or service coordination.
- Strong organizational ability, multitasking finesse, and attention to detail.
- Clear, professional communication skills (written and verbal).
- Proficiency with Microsoft Office and scheduling/dispatch software.
- Team player who can also work independently.
Development: Access to professional development opportunities to keep your skills sharp and growing.
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