Supply Chain Customer Service Representative

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We are seeking a contract Supply Chain Customer Service Representative for our customer located in Plymouth, MI.

In this role you will provide support for customer end-to-end transactions and product planning and inventory administration from source components to finished products while, on both levels, adheres to emissions regulatory accepted practices. Ensures an exceptional level of customer support including order processing, ongoing communications, reporting, analytics, and continued operational improvement supporting the customer every step of the process. Submits, processes, and follows up on open order status and production planning activity for accessories and component products requiring subassembly. Position interacts with customers, engineering, sales, service, supply chain, MIS, finance/accounting, outside vendors, warehouses, and sub assemblers.

This position does require minimal travel (less than 10%) to include international, including overnight stays.

REQUIREMENTS:

• Bachelors Degree in Business or Supply Chain, or equivalent directly related work experience.
• Five years experience in customer service.
• Three years in purchasing, logistics, inventory management or closely related field relating to product scheduling, production negotiations, and other miscellaneous purchasing functions.
• Proficient PC skills in Microsoft Office applications with heightened knowledge in Excel.
• Proficient skills in SAP operating system.
• Ability to understand the basics of blueprints/drawings for specific parts utilized.
• Excellent customer customer skills including strong problem solving and negotiation skills.
• Excellent analytical skills.
• Working knowledge of distribution networks/OEM customers.
• Basic knowledge financial and cost benefit analysis.
• Knowledge of product lifecycle specific to source componentry through assembled product.
• Governmental agency agency emissions standards and general transportation knowledge.

PREFERRED EXPERIENCE AND/OR KNOWLEDGE:

• Understanding of types and levels of inventory (source components, complete assemblies, major components); inventory control and logistics.

Job Types: Full-time, Contract

Pay: $26.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have a Bachelors Degree in Business or Supply Chain?
• Do you have least 3 years experience in purchasing, logistics or inventory management?

Experience:

• customer service: 5 years (Required)

Ability to Commute:

• Plymouth, MI 48170 (Required)

Work Location: Hybrid remote in Plymouth, MI 48170