Account Manager

Job Description

Job Description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Overview:

MSX International is seeking a dynamic and strategic Account Manager to oversee Key Programs. This role requires a seasoned professional with a deep understanding of dealer operations. The ideal candidate will have the ability to interact effectively with senior leadership with focus on continuous development of Program Management team.

Key Responsibilities:

· Program Oversight: Ensure Program Managers are meeting objectives and providing value to our customers.

· Strategic Planning: Develop and implement strategic plans to enhance customer experience and program effectiveness. Utilize performance monitoring data and industry subject matter expertise to develop new solutions and optimize existing solutions.

· Stakeholder Engagement: Build and maintain strong relationships with leadership team and provide regular updates and insights on program performance.

· Team Development: Mentor and develop MSX Program Managers, fostering a culture of continuous improvement and professional growth.

· Performance Monitoring: Track and analyze program metrics to identify areas for improvement and ensure targets are met.

· Collaboration: Work closely with cross-functional teams to drive program success and innovation.

· Problem Solving: Address and resolve any issues or challenges that arise within the programs, ensuring a seamless experience for all stakeholders.

Knowledge and Skills You Bring to the Role:

· Ability to apply authoritative command of business transformation delivery and provide thoughtful analysis in real-time with a focus on vision, value, speed, and talent.

· A track record of contributing to and executing a cross functional roadmap including vision, strategy, goals, and change management to enable action planning and delivery of results in a high performing organization.

· Ability to influence and guide the team and your direct reports in the decision-making process and have an adaptable mindset that drives efficiency and collaboration throughout the organization.

· Ability to utilize outstanding leadership skills within the organization to ensure reliable methodology, and exceptional delivery that is consistent with client expectations.

· Effective professional judgement and the ability to act in utmost confidentiality with sensitive leadership information and navigate tough situations effectively and professionally.

· Excellent verbal and written communication skills, including the ability to draft email communications and develop presentations for executive audiences to communicate, achieve buy-in, and drive action.

· Creative and critical thinker, willing to bring new ideas to the table and challenge the status quo.

Previous Experience Required:

· Strong understanding of dealership operations, with direct experience in service lane processes, customer engagement and fixed operation performance drivers.

· Bachelor’s degree in business, marketing or data analytics or equivalent experience preferred.

· Experience running multiple programs simultaneously and meeting daily with the client to ensure we exceed KPIs

· Minimum of 8 years in a similar role, with a proven history of building cohesive teams, exceeding revenue targets, and maintaining a high level of customer satisfaction.

· Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.