General Office Administrator

Join a dynamic and customer-focused team as a General Office Administrator, where you will play a key role in supporting daily operations and ensuring exceptional service for clients. This position is ideal for someone who enjoys a blend of administrative tasks, client communication, and schedule coordination. The company values professionalism, attention to detail, and a collaborative approach to problem-solving. As a General Office Administrator, you will be instrumental in maintaining smooth office workflows and supporting both internal teams and valued customers.

Responsibilities

• Respond promptly and professionally to incoming phone calls and voicemails, ensuring a positive client experience.
• Set up new clients in the CRM system and process service requests for both new and existing customers.
• Provide basic industry-related information to clients and direct inquiries to the appropriate Account Manager as needed.
• Process credit card payments securely and accurately.
• Schedule and route window cleaning jobs, coordinating with the Window Manager for commercial accounts.
• Enter and manage new job proposals, and maintain up-to-date schedules in Excel and CRM systems.
• Perform follow-up calls and emails to resolve client issues, track service progress, and generate additional work from previous customers and new leads.
• Prepare daily route paperwork, including cover sheets, leave-behind materials, and printed job details.
• Create and process work orders for bulk deliveries, coordinating with customers and delivery drivers to ensure timely service.
• Support accounts receivable by contacting clients regarding past-due balances, processing late payments, and addressing aging accounts.
• Create follow-up tasks for Account Managers when further action is required.
• Process purchase orders through the CRM and maintain accurate inventory levels throughout the season.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Excel and CRM systems.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Customer service experience is an asset.
• Comfortable handling confidential information and processing payments securely.