Business Office Concierge & Collections Specialist

Jackson County Medical Care Facility is a 194-bed, Eden Alternative certified home where residents, family members, and Care Partners are actively involved in their care decisions and lifestyle choices, creating a supportive home environment. JCMCF was recognized as one of the top 400 nursing homes in the United States in Newsweek's "Best Nursing Homes" rankings for 2021, 2022, 2023 & 2024, ranking in the top 10 each year! Most recently, JCMCF has been recognized as a Bronze Quality Award winner by the American Healthcare Association (AHCA)! 

Our skilled nursing facility Business Office is seeking a part-time resident-focused Collections Concierge to support residents and their representatives from admission through discharge. This role blends hospitality and collection coordination with a strong emphasis on Medicaid awareness, application, and private pay collections.

Key Responsibilities:
·Bill, monitor, and collect private pay accounts monthly and ongoing following procedural policy, maintaining accurate collection documentation while demonstrating drive, comfort, and confidence collecting outstanding balances (statements)
·Serve as the primary financial point of contact for residents and their representatives from admission through discharge to include attending interdisciplinary staff meetings (meet w/ them at admission, ongoing)
·Coordinate, track, and follow through on all components of the Medicaid application process, including documentation and deadlines on Medicaid eligibility and financial options under the guidance of a Lead
·Cross-training to offer coverage and support for Business Office

Qualifications:
·Associate Degree and/or Minimum of two years of collections or equal experience preferred
·Proficiency with Microsoft and Organizational Software Applications
·Positive communication and customer service skills
·Ability to handle sensitive financial discussions with professionalism and empathy
·Healthcare or skilled nursing facility experience helpful
·Salary based on experience

• Medical, Dental & Life Insurance effective  Day 1!
• Overtime for regular hours over 40 per week.
• Defined Benefit Pension plan after 8 years of service
  • Over a $100,000 value over the course of a lifetime.
• Tuition Reimbursement up to $3,000 a year for approved courses after 6 months  of service.
• Paid Time Off accrued biweekly (Based on Full-time status, Part-time status gets 50% of the below amount)
  • 56  hours at 90 days.
  • 52 more hours at 6 months
  • 108 at 1 year anniversary
  • 172 hours at 2 year anniversary and more hours with seniority.

Job Type: Part-Time