Dispatch Manager
This position is responsible for coordinating, scheduling, and managing Local Route Drivers in the pick-up and delivery of Nationwide gear in a safe, efficient, and timely manner. This position will report to the Director of Logistics. Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Dispatching related responsibilities include but are not limited to:
- Schedule and supervise drivers on shipments by working with clients, customer service, and logistics to set appointments that meet the client's needs while accommodating the driver's schedule.
- Provide drivers with necessary documents, contacts, or delivery information to complete their pickups or deliveries.
- Follow up with drivers to ensure necessary shipment documents are completed, specific shipment related information collected, and transfer shipments are processed by the warehouse.
- Be the driver's main point of contact for any questions/issues regarding shipments or Nationwide in general.
- Collect any driver feedback and work with appropriate parties to resolve any issues or conflicts that may arise.
- Monitors Driver’s working hours to ensure compliance with federal and state laws and regulations.
- Oversees maintenance and repair schedules for all vehicles.
- Responsible for driver-related reporting requests such as tracking costs, safety checks, driver logs, etc.
- Provide additional support to Logistics as needed.
- Responsibility for any Ad hoc projects as initiated by the Director of Logistics
- Enforcing company Handbook, policies, and procedures.
- Interviewing and hiring personnel.
- Training new employees.
- Planning, assigning and directing work.
- Establishing goals to align with overall business objectives.
- Appraising employee performance and providing feedback.
- Rewarding and disciplining employees.
- Address inter and intra-departmental complaints and resolve problems.
- Excellent verbal and written communication skills
- Strong organizational skills to prepare and assign routes
- Strong leadership skills to ensure drivers’ compliance with direction and assignments
- Basic understanding of geographical areas and mapping programs to facilitate efficient routing
- Proficient with or able to quickly learn dispatch and recordkeeping systems
- Ability to work at a fast pace under pressure
- Thorough understanding of the shipping and logistics industry
- Broad telephone and email handling and response etiquette
- Broad time management skills
- Basic web research & information management skills
- Basic Microsoft Office skills (Excel, PowerPoint, Outlook, Word)
This position supervises all Local Route Drivers. Work Environment:
Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise. Physical Demands:
Walk, sit, stand, bend, lift, and move continuously during work hours. Is subject to lifting over 10 pounds. Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of office operation are Monday through Friday 8:00am to 6:00pm. Occasional evening and weekend work are required as job duties demand. Travel:
Travel to Nationwide locations annually for training or as needed to provide driver training, assist with hiring, or any other driver/truck needs that arise. Estimated 20% of travel. Required Education and Experience:
- Minimum of 2-3 years of experience performing dispatching responsibilities
- Minimum of 2-3 years of experience in a Logistics and Fulfillment related environment
- High School Diploma or equivalent
- 3+ years of experience performing dispatching responsibilities
- 3+ years of experience in a Logistics and Fulfillment related environment
- Associate’s degree in Logistics, Transportation, or industry-related Certification
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
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