Restoration Sales & Operations Lead

Job Description

Job Description

Job Title: Restoration Sales & Operations Lead
Company: Rewind Restorations
Location: Grand Rapids, MI
Employment Type: Full-time
Reports To : Branch/Operations Leadership (as designated by client)
Travel: Local market travel as needed (customers, job sites, referral partners)
Compensation : $65,000 base + profit-based commissions ($60,000–$135,000); total earning potential $125,000–$200,000
Benefits: Not specified in posting; details shared during process

The Restoration Sales & Operations Lead owns revenue growth and job execution within an assigned local market. This leader drives intake-to-close performance by generating and converting leads, managing pipeline rigor, and coordinating field operations to deliver quality, speed, and a strong customer/adjuster experience. Success is measured by profitable revenue growth, job-cycle efficiency, and repeat/referral performance.

• Own full-cycle job flow: lead intake, scoping, estimating, proposal presentation, close, production kickoff, progress checkpoints, and job closeout.
• Build and manage a consistent pipeline through referral partner development (agents, adjusters, plumbers, property managers), community networking, and outbound prospecting.
• Conduct customer needs assessment and on-site evaluations; develop clear scopes of work and pricing aligned to margin targets.
• Partner with production/field leads to schedule labor and materials, sequence work, and remove blockers to keep cycle time on track.
• Maintain structured communication with customers and stakeholders (including insurance-related parties where applicable) to set expectations and reduce escalations.
• Enforce process rigor: documented notes, stage definitions, follow-ups, and data hygiene in the system of record.
• Track and report key funnel and operations metrics; identify root causes of leakage and implement corrective actions.
• Ensure compliance with applicable safety standards and documentation requirements; support risk management and job-quality audits.

• Demonstrated ability to manage multiple active jobs/opportunities simultaneously with strong prioritization.
• Comfort in consultative selling, field-based problem-solving, and leading cross-functional coordination.
• Working knowledge of estimating, margin drivers, and job costing concepts (or strong aptitude to learn quickly).
• Strong written/verbal communication and disciplined follow-through.

• Restoration industry experience (water/fire/mold) and familiarity with insurance-driven workflows.
• Experience building referral networks and managing a repeat/referral funnel.
• Experience implementing structured sales stages, scorecards, and forecast/pipeline reporting.

• Field-forward role with time split between customer sites, partner visits, and administrative work (pipeline updates, proposals, scheduling).
• Some evening/weekend flexibility may be required based on customer/job needs.

• High-upside earning potential with base + profit-based commissions
• Growth runway in a results-driven operation
• Benefits per client plan (details shared during process)

1. Scroll down to “Apply to Job.”
2. Under “Upload Resume *” , do one of the following:
   1. Drag and drop your resume into the upload box, or
   2. Click Upload and select your file
3. Make sure your resume file is accepted : PDF/DOC/DOCX/TXT/RTF and under 10MB .
4. Fill out the Personal Information section (typically Full Name, Email, Phone , and optionally LinkedIn).
5. Complete any Additional Questions (often includes an SMS consent checkbox).
6. Click the final Apply button to submit.

Rewind Restoration is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic.