Dynamics 365 Solutions Architect

Job Description

Job Description

About Us:
The Jewish Federation of Detroit is the cornerstone of Jewish philanthropy and community engagement in Southeast Michigan. We are a community-driven organization committed to meeting the needs of the Jewish people and strengthening Jewish life—locally, in Israel, and around the world.

About the role:
The Jewish Federation of Detroit is the cornerstone of Jewish philanthropy and community engagement in Southeast Michigan. We are a community-driven organization committed to meeting the needs of the Jewish people and strengthening Jewish life—locally, in Israel, and around the world.

The Jewish Federation of Detroit is in the midst of a major enterprise CRM transformation, migrating from Blackbaud CRM to Microsoft Dynamics 365. The D365 Solutions Architect is the technical owner of this implementation and the primary expert for all things Dynamics 365 going forward. This is a hands-on, high-impact role responsible for system configuration, data integrity, integrations, and the long-term health of our CRM platform. The right candidate brings deep D365 technical expertise and the communication skills to translate complex system realities into clear guidance for business stakeholders.

Responsibilities:
Solution Design & Architecture

• Define technical architecture, data models, entity relationships, and security models for D365 CE (Sales, Service, Marketing) and Dataverse
• Lead discovery workshops, produce detailed design documents, and provide technical guidance during build and deployment
• Enforce architectural governance to ensure solutions are upgradeable, secure, and aligned with the Microsoft roadmap
• Evaluate and recommend Power Platform capabilities to address evolving business needs

System Configuration & Platform Ownership

• Serve as the primary technical owner of Microsoft Dynamics 365, responsible for configuration, customization, and ongoing system health
• Design and implement custom entities, forms, views, workflows, business process flows, and business rules
• Manage solution deployments across Dev, UAT, and Production environments
• Administer user security, field security, and role-based access across all business units
• Own system job management and duplicate detection automation

Integration & Customization

• Design and implement integrations between D365, Power Platform, and third-party systems (e.g., texting platforms, email marketing, document management, web forms)
• Design and execute data transformations and migrations using SSIS and related tooling
• Build and maintain custom integrations with external platforms such as Constant Contact, WordPress, Zoom, and Gravity Forms
• Ensure data integrity, deduplication, and record governance best practices are followed

Reporting & Analytics

• Build and maintain reports using SSRS and Power BI connected to Dataverse
• Partner with data staff to support reporting requirements from internal stakeholders
• Translate business reporting needs into technical build requirements

Power Platform & Automation

• Configure and maintain Power Automate flows to support operational workflows and system integrations
• Support Power Apps development for internal business processes
• Leverage Azure services where applicable to support integration and automation scenarios

Business Analysis & Stakeholder Partnership

• Gather and document business requirements from non-technical stakeholders, translating needs into system configuration and design decisions
• Conduct gap analysis between current-state processes and D365 capabilities
• Partner with functional leads and end users to validate solutions and support UAT
• Communicate technical concepts and tradeoffs clearly to non-technical stakeholders and manage expectations across the project lifecycle

Training & Support

• Develop and deliver end user training on D365 configuration, processes, and workflows
• Provide ongoing technical support and troubleshooting post go-live
• Document system configuration, integration architecture, and support procedures

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience
• 5+ years of hands-on Microsoft Dynamics 365 / CRM configuration, customization, and administration experience
• Demonstrated experience with SSIS for data migration, transformation, and integration
• Proficiency in Power Automate, custom workflows, and business process flow design
• Expert knowledge of Dataverse, Power Apps, and the broader Power Platform
• Strong understanding of D365 security model: business units, roles, teams, and field security
• Experience managing solution deployments across environments (Dev / UAT / PROD)
• Strong understanding of Azure integration services and SQL Server / SSRS reporting
• Ability to gather and translate business requirements into technical design and configuration
• Excellent communication skills; ability to present technical concepts to non-technical stakeholders and manage expectations
• Comfortable operating in a lean nonprofit environment with shifting priorities and tight deadlines

Preferred Qualifications:

• Microsoft Certified: Dynamics 365 Customization and Configuration
• Microsoft Certified: Dynamics 365 Fundamentals
• Microsoft Certified: Power Platform Solution Architect Expert
• MCSE (Microsoft Certified Solutions Expert)
• Experience with SSRS reporting and/or Power BI connected to Dataverse
• Prior experience migrating from Blackbaud CRM or similar nonprofit CRM platforms
• Familiarity with SharePoint / Dynamics 365 document library integration
• Nonprofit sector experience, particularly in fundraising or constituent management contexts
• Experience with custom integrations

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Jewish Federation of Detroit is in the midst of a major enterprise CRM transformation, migrating from Blackbaud CRM to Microsoft Dynamics 365. The D365 Solutions Architect is the technical owner of this implementation and the primary expert for all things Dynamics 365 going forward. This is a hands-on, high-impact role responsible for system configuration, data integrity, integrations, and the long-term health of our CRM platform. The right candidate brings deep D365 technical expertise and the communication skills to translate complex system realities into clear guidance for business stakeholders.

Responsibilities:
Solution Design & Architecture

• Define technical architecture, data models, entity relationships, and security models for D365 CE (Sales, Service, Marketing) and Dataverse
• Lead discovery workshops, produce detailed design documents, and provide technical guidance during build and deployment
• Enforce architectural governance to ensure solutions are upgradeable, secure, and aligned with the Microsoft roadmap
• Evaluate and recommend Power Platform capabilities to address evolving business needs

System Configuration & Platform Ownership

• Serve as the primary technical owner of Microsoft Dynamics 365, responsible for configuration, customization, and ongoing system health
• Design and implement custom entities, forms, views, workflows, business process flows, and business rules
• Manage solution deployments across Dev, UAT, and Production environments
• Administer user security, field security, and role-based access across all business units
• Own system job management and duplicate detection automation

Integration & Customization

• Design and implement integrations between D365, Power Platform, and third-party systems (e.g., texting platforms, email marketing, document management, web forms)
• Design and execute data transformations and migrations using SSIS and related tooling
• Build and maintain custom integrations with external platforms such as Constant Contact, WordPress, Zoom, and Gravity Forms
• Ensure data integrity, deduplication, and record governance best practices are followed

Reporting & Analytics

• Build and maintain reports using SSRS and Power BI connected to Dataverse
• Partner with data staff to support reporting requirements from internal stakeholders
• Translate business reporting needs into technical build requirements

Power Platform & Automation

• Configure and maintain Power Automate flows to support operational workflows and system integrations
• Support Power Apps development for internal business processes
• Leverage Azure services where applicable to support integration and automation scenarios

Business Analysis & Stakeholder Partnership

• Gather and document business requirements from non-technical stakeholders, translating needs into system configuration and design decisions
• Conduct gap analysis between current-state processes and D365 capabilities
• Partner with functional leads and end users to validate solutions and support UAT
• Communicate technical concepts and tradeoffs clearly to non-technical stakeholders and manage expectations across the project lifecycle

Training & Support

• Develop and deliver end user training on D365 configuration, processes, and workflows
• Provide ongoing technical support and troubleshooting post go-live
• Document system configuration, integration architecture, and support procedures

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience
• 5+ years of hands-on Microsoft Dynamics 365 / CRM configuration, customization, and administration experience
• Demonstrated experience with SSIS for data migration, transformation, and integration
• Proficiency in Power Automate, custom workflows, and business process flow design
• Expert knowledge of Dataverse, Power Apps, and the broader Power Platform
• Strong understanding of D365 security model: business units, roles, teams, and field security
• Experience managing solution deployments across environments (Dev / UAT / PROD)
• Strong understanding of Azure integration services and SQL Server / SSRS reporting
• Ability to gather and translate business requirements into technical design and configuration
• Excellent communication skills; ability to present technical concepts to non-technical stakeholders and manage expectations
• Comfortable operating in a lean nonprofit environment with shifting priorities and tight deadlines

Preferred Qualifications:

• Microsoft Certified: Dynamics 365 Customization and Configuration
• Microsoft Certified: Dynamics 365 Fundamentals
• Microsoft Certified: Power Platform Solution Architect Expert
• MCSE (Microsoft Certified Solutions Expert)
• Experience with SSRS reporting and/or Power BI connected to Dataverse
• Prior experience migrating from Blackbaud CRM or similar nonprofit CRM platforms
• Familiarity with SharePoint / Dynamics 365 document library integration
• Nonprofit sector experience, particularly in fundraising or constituent management contexts
• Experience with custom integrations

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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