Assistant Site Manager

Job Description

Job Description

Assistant Clinic Manager

As an Assistant Clinic Manager, you will support the Clinic Manager in overseeing daily clinic operations and ensuring exceptional patient care and customer service. You will also play a key role in supporting patient engagement, promoting available services, and ensuring that clinic workflows run smoothly and efficiently.

Your responsibilities will include, but are not limited to:

• Maintaining high-quality day-to-day clinic operations

• Leading with integrity and fostering a culture of teamwork and accountability

• Supporting clinic performance goals and patient engagement initiatives

• Assisting with recruiting, training, and motivating staff to uphold the organization’s mission

• Managing staff scheduling and labor needs

• Supporting P&L awareness through monitoring supply usage, utilities, and departmental expenditures

• Ensuring high standards of quality assurance through consistent accuracy checks

• Following standard operating procedures for cash handling, including daily reconciliations and deposits

• Monitoring inventory and assisting with supply orders

• Ensuring compliance with all safety protocols, clinical policies, and regulatory standards

• Addressing patient concerns or escalations in a calm, respectful, and solution-focused manner

• Learning and supporting clinic systems, workflows, and equipment functions

• Actively participating in ongoing training and professional development opportunities

• Performing other related duties as assigned

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Minimum of 1 year of leadership experience (healthcare preferred)

• At least 2 years of customer service experience , including experience with de-escalation

• Basic proficiency with computers, EMR systems, POS systems, and Microsoft Office

• Ability to work flexible hours, including evenings or weekends as needed

• Excellent verbal communication skills and patient-service mindset

• Ability to provide clear direction and follow established protocols

• Availability to open and/or close the clinic as scheduled

• Ability to coach, mentor, and train staff members

• Professional appearance consistent with clinic standards

• Ability to stand, walk, and move throughout the clinic for most of the shift

• Ability to work in a fast-paced healthcare environment

• Ability to assist patients and staff in various indoor clinic settings

• Must be able to lift up to 25 lbs as needed

• Occasional exposure to cleaning agents, disinfectants, and standard clinical equipment