Home Based Supervisor/Team Lead-Otpt Clinic

Job Description

Job Description

HOME BASED SUPERVISOR/TEAM LEAD-DWIHN OUTPATIENT CLINIC JOB DESCRIPTION

SUMMARY OF JOB:

Under the general supervision of the Executive Director of Outpatient Clinics and Director of Direct Clinical Services, the Home-Based Supervisor/Team Lead will provide oversight of the DWIHN Outpatient Clinic Home Based clinical staff. This position will create, direct, and implement the policies and procedures of the Home-Based Team and provide daily management of clinic operations. This position will be required to perform duties outside of traditional office hours to support the team and persons served.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Works with the program administrator to provide oversight of operations and staff for DWIHN Outpatient Clinics Home-Based team.
• Ensures staff adheres to the Agency and Program policies and procedures.
• Ensures staff adhere to the Outpatient Direct Service Clinic’s quality assurance program.
• Participates in the identification of quality care indicators and outcome objectives.
• Ensures that the behavioral and pharmacologic approaches to treatment are evidence-based or based on universally accepted information to provide treatment services consistent with recognized treatment principles and practices for each level of care and type of client served by the outpatient clinic.
• Ensures that the assessments, treatment plans, authorization and overall service provisions comply and meet DWIHN-PIHP/CMHSP, MDHHS, 42CFR, Mental Health Code and Home-Based requirements.
• Ensures and documents that direct clinical supervision is provided.
• Provides supervision and guidance to staff, as needed, including oversight of after-hours on-call rotation of the home-based team outside of traditional work hours.
• Ensures that behavioral health services are provided as authorized in the treatment plan and coordinated with other care services.
• Ensures that the assessment, diagnosis, and treatment of children, youth, adolescents and young adults with co-occurring disorders is provided by appropriately trained and qualified clinical staff and that the clinical supervision of such staff is provided.
• Oversees the collection and review of data to monitor staff and program performance.
• With the program administrator, monitors overall clinical care and quality work, in collaboration with DWIHN’s Quality and Compliance Department.
• Collaborates with the Chief Medical Officer/Psychiatrist of Direct Services.
• Directs and coordinates medical activities and activities related to patient care.
• Ensures medical necessity criteria for provided services are met.
• Meets with directly with children, youth and families and maintains a caseload as needed, and completes required assessments.
• Maintains staff calendars including managing staff schedules and availability.
• Monitors key performance indicators.

• Provides support and coordination for mental health, substance use disorder, and co-occurring services.
• Maintains workflow to accommodate walk-in clients.
• Coordinates with PIHP departments.
• Serves on DWIHN’s interdisciplinary team.
• Identifies opportunities for growth and development for DWIHN clinics.
• Attends public speaking, townhall, and community outreach events occasionally serving as the speaker at these events.
• Assesses and participates in staff education activities and provides consultation to clinical team.
• Performs related duties as assigned.

• KNOWLEDGE, SKILLS AND ABILITIES (KSA’S)
• Knowledge of DWIHN policies, procedures, and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations, and procedures.
• Knowledge of Federal policies, rules, regulations, and procedures as it relates to DWIHN.
• Knowledge of Behavioral Healthcare management principles and practices.
• Knowledge of diverse treatment modalities, therapeutic intervention, evidenced based practices and diagnostic principles.
• Knowledge of MHWIN.
• knowledge of the Michicans model
• Knowledge of the LOCUS model.
• Knowledge of oversight of direct care clinics.
• Knowledge of oversight of clinical operations for a large behavioral health operation.
• Knowledge of the clinical care process (screening, assessment, treatment planning, case management, and continuing care).
• Knowledge of and ability to use screening and assessment tools for behavioral health services.
• Knowledge of the continuum of care for persons diagnosed with mental illness, substance use, and serious emotional disturbance.
• Knowledge of services: Outpatient, Co-Occurring services, CM, ACT, SUPPORTED EMPLOYMENT, and Med Drop services.
• Knowledge of Integrated Care services for behavioral health patients.
• Knowledge of Utilization Management practices and principles.
• Knowledge of managed care practices and principles.
• Knowledge of Evidence Based Practices for the behavioral health field.
• Knowledge of and ability to use treatment planning, case management and continuing care for behavioral health services.
• Knowledge of Medicaid, local, regional and national codes, laws and regulations.
• Knowledge of medical and behavioral health practices and terminology.
• Knowledge of compliance standards.
• Knowledge of Medical Necessity Criteria for Behavioral Health Services.
• Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM).
• Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2.
• Knowledge of Medicaid/Block Grant eligibility requirements.
• Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, and the Mental Health Code.
• Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis.
• Knowledge of the identification and treatment of co-occurring mental health and substance use disorders.
• Knowledge of regulatory and industry best practice standards.
• Knowledge of Community Mental Health Services Programs (CMHSP) and Prepaid Inpatient Health Plans (PIHP)
• Knowledge of Integrated Care methodology, practice, and implementation.
• Knowledge of Quality Management and Quality Improvement principles and practices.
• Knowledge of HEDIS measures and standards.
• Supervisory skills.
• Management skills.
• Leadership skills.
• Administration skills
• Training skills.
• People management skills.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Planning skills.
• Time Management skills.
• Report writing skills.
• Problem Solving skills.
• Decision Making skills.
• Critical Thinking skills.
• Interpersonal skills.
• Customer Service skills.
• Communication skills.
• Collaboration skills.
• Active Listening skills.
• Implementation skills.
• Accuracy and detailed oriented skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Teamwork Skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically, and socially diverse population.
• Judgement/Reasoning ability.

• REQUIRED EDUCATION:
• A Master’s Degree from a recognized college or university in the Human Services, the Social Services, Psychology, Counseling, Social Work, or a related field.

• REQUIRED EXPERIENCE:
• Three (3) years of professional clinical experience in a behavioral healthcare or mental health setting.
• AND
• At least one (1) year of experience as supervisor or leader in a behavioral healthcare or mental health setting.
• thorough Knowledge of home based services level of care and mdhhs reporting requirement

• REQUIRED LICENSE(S).

• A Valid State of Michigan clinical licensure: LMSW, LMHC, LPC, LLP or PhD.
• A valid State of Michigan Driver’s License with a safe and acceptable driving record.

DRIVING REQUIREMENTS:

If driving is required for this position, must meet all requirements outlined in DWIHN driving policy.

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.Work Environment:

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused. Work may include travel throughout the geographic region.

DWIHN is proud to be an equal opportunity workplace and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We aim to create a workplace that celebrates the diversity of our employees, customers, and the communities that we serve.