Technical Sales Support Engineer

Job Description

Job Description

Company Description

UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, customisable testing systems, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals.

The Group provides services and systems to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland, Morocco, and Germany; it has subsidiaries in China, Korea and Japan. UTAC employs around 1300 people across its various locations.

As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.

Our core values of Expertise, Innovation and Integrity provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.

The Technical Sales Support Engineer serves as the technical liaison for the Commercial team, collaborating closely with operations, technical staff, and customers on a daily basis. This position is responsible for project costing and the preparation of quotations within the Operations division for Service and Test solutions. The engineer also provides thorough quote-writing support to the Sales Team for all opportunities related to drives, motors, battery simulators, and engineering projects. Furthermore, the role involves leading the development of complex proposals for new customer opportunities that have not previously been undertaken.

A high degree of technical expertise and field experience is essential, along with the ability to articulate technical content in a clear, concise, and professional manner. The ideal candidate will demonstrate a strong customer focus, responsiveness, attention to detail, and accuracy, leveraging their experience and knowledge to effectively support the sales team. Primary responsibilities include managing all engineering and technical aspects of opportunities generated by the Sales team. Success in this role requires effective multitasking and coordination across various engineering disciplines, alongside initiative and ownership of assigned responsibilities.

Essential Duties and Responsibilities:

• Technical qualification of leads and sales opportunities, including interpretation of customer requirements (electrical, mechanical, and procedural)

• Collation and organization of technical information for bids and consultative customer guidance to determine optimum test solutions

• Provide support to Sales organization, including attending customer meetings and providing commercial/technical support to Operational Project Managers

• Primary responsibility is preparation, management, and approval of competitive technical quotations, proposals, and Statements of Work (SOW)

• Providing commercial support to the Operational Project Manager

• Support business development, revenue forecast, and continuous improvement of engineering and operational processes

• Act in accordance with company values (Integrity, Expertise, Innovation), policies, procedures, and safety regulations

• Organize and maintain a personal work area, manage own priorities, and function effectively as part of a team

• Use and become proficient in all required business and engineering tools, including Microsoft Office

• Provide outstanding customer service, maintain high attention to detail, and proactively seek solutions to technical and commercial challenges

• Support UTAC’s culture, values, and operational excellence in every aspect of the role

• Performs other duties as assigned

Education and Skill Requirements:

• Preferred bachelor’s degree in relevant Engineering discipline and at least three years of related experience

• Experience with sales/customer engagement and a customer service mindset

• Experience with mechanical, electrical, and facility builds

• Ability to pair Drives and electric motors and battery simulators-invertors and converters and transformers

• IO and data acquisition experience

• Skills managing resource allocations including floorspace and manpower

• Experience in these fields is a plus:

• Driveline controls strategies

• Experience in facility infrastructure-power, air, water, fuel requirements

• Resource allocations-Manpower and floorspace

• CAD experience

• AC motor and drive operation

• Ability to read, understand, and create edits to mechanical and electrical prints is required

• Strong analytical, organizational, strategic thinking, multi-tasking, and problem-solving skills

• Excellent written and verbal communication skills; strong interpersonal skills required

• Self-starter with the ability to manage multiple priorities effectively without supervision

• Strong attention to detail, work ethic, and a positive, collaborative attitude

• Fluency in English is required

• Proficient with all Microsoft Office applications and the ability to become proficient in any organizational systems that we use (Concur, Kronos, etc.)

• Ability to learn other business systems (e.g. CAD)

• Able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals

• Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job

• Accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect

• Valid driver’s license and reliable vehicle for traveling between multiple work sites as needed

• Hybrid work schedule - Required on-site work as needed, eligible for UTAC’s Remote Work Policy after 9 months probationary period

• Consistently adhere to, and support all UTAC policies, procedures, and safety regulations

Physical Requirements:

• Exposure to industry accepted chemicals and noise

• Regularly required to stand, reach, bend and move about the facility

• Able to lift and/or move materials as needed in the performance of assigned duties

• Requirements include, but are not limited to stand, walk, sit, twist, bend, lift, see, speak, hear

• Prolonged periods of sitting at a desk and working on a computer

All your information will be kept confidential according to EEO guidelines.