Customer Service Representative

Job Description

Job Description

Join the team at Allstate Insurance - Josh Shunk Agency, located in the heart of Livonia, Michigan, as a Customer Service Representative. In this full-time position, you will be a vital part of our commitment to delivering exceptional service and support to our valued clients. At our agency, we believe in creating a positive and inviting atmosphere, where every team member is appreciated and clients are treated not just as policyholders, but as valued members of our community.

We are looking for an enthusiastic and proactive individual who can effectively manage client interactions and contribute to the smooth operation of our agency. This is an in-office role, offering you the opportunity to work closely with a dedicated team that prides itself on professionalism and client satisfaction. If you are passionate about helping people, have excellent communication skills, and are eager to grow in a collaborative environment, we invite you to apply and become a part of the Allstate family.

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Hands on Training

Mon-Fri Schedule

Evenings Off

Customer Assistance: Provide prompt and courteous customer service, addressing inquiries and resolving issues efficiently.

Policy Management: Assist clients in understanding and managing their insurance policies, ensuring clarity and satisfaction.

Record Keeping: Accurately maintain and update customer records to reflect current information and interactions.

Complaint Resolution: Effectively manage and resolve customer complaints, ensuring a positive outcome and enhancing client relationships.

Follow-Up: Conduct timely follow-ups with clients to ensure their needs are met and service expectations are exceeded.

Feedback Collection: Gather customer feedback to identify areas for improvement and to enhance service quality.

Experience: 1-2 years in a customer service role, preferably within the insurance industry.

Communication Skills: Excellent verbal and written communication skills with a knack for empathy and active listening.

Problem-Solving: Strong analytical skills to effectively resolve client issues.

Customer Focused: A genuine interest in helping others and providing superior service.

CRM Proficiency: Familiarity with customer relationship management software is beneficial.

Teamwork: Ability to collaborate with different departments to resolve customer issues.

Detail-Oriented: Must have strong organizational skills and attention to detail.

Adaptability: Ability to thrive in a fast-paced environment while maintaining accuracy and efficiency.

Reliability: Dependability and punctuality are essential.