IT Manager (Manufacturing)

Join our team as an experienced and proactive IT Manager, guiding the technological heartbeat of our manufacturing facilities. In this pivotal role, you'll ensure seamless IT operations, drive important projects, troubleshoot technical challenges, and build strong communication channels with leadership and global partners. The ideal candidate combines leadership prowess, sharp problem-solving skills, and in-depth knowledge of IT systems within a dynamic manufacturing environment.

Requirements:

• Minimum of 5 years of experience in Information Technology, including roles involving team leadership and on-site IT support.
• Solid understanding of application development methodologies.
• Background in a manufacturing environment and/or knowledge of manufacturing operations systems (e.g., MOM, MES).
• Excellent communication and reporting abilities, with a demonstrated capacity to translate complex technical concepts into clear, business-relevant language.
• Strong analytical and problem-solving skills with a proven ability to identify root causes and implement effective solutions.
• Demonstrated ability to collaborate with cross-functional stakeholders, manage competing priorities, and maintain oversight across multiple initiatives.
• Effective negotiation skills and experience managing expectations with internal and external partners.
• Proficiency in Microsoft Office applications and web-based business tools.

Team Leadership & Organizational Culture:

• Lead and supervise IT team members to ensure the timely and effective execution of tasks and high-quality service delivery.
• Define and manage the team's vision, objectives, and goals to ensure alignment and effectiveness.
• Manage team performance through coaching, feedback, and professional development planning, including career path guidance and training.
• Foster a positive and ethical team environment that promotes collaboration, accountability, and high morale.
• Encourage active participation in continuous improvement (Kaizen) and professional development initiatives.
• Ensure compliance with company policies and applicable regulations.

IT Operations & Service Delivery:

• Serve as the primary IT contact for manufacturing site operations, ensuring alignment with business priorities and technical standards.
• Monitor system performance and implement proactive solutions, and lead root cause analysis to prevent recurring issues.
• Develop and execute operational strategies that enhance system reliability, scalability, and efficiency.
• Coordinate and escalate complex issues and outages across the team and to upper management.
• Lead the development and implementation of operational strategies and team objectives that support business growth and performance.
• Assist senior IT leadership by executing delegated tasks.

Technology Development & Continuous Improvement:

• Support application development efforts and advocate for best practices to enhance delivery quality and maintainability.
• Collaborate with global counterparts, including teams in Japan, to align on development goals and share innovations.
• Drive continuous improvement (Kaizen) initiatives to enhance system efficiency, team workflows, and overall user experience; foster teamwide participation in improvement activities.
• Share best practices and collaborate with peer managers and cross-functional teams to promote consistency and innovation.

Financial Oversight & Budget Management:

• Oversee budget activities, including planning, forecasting, and monthly financial reviews.
• Identify cost optimization opportunities and implement initiatives to improve financial efficiency.
• Support strategic financial decision-making through regular reporting and alignment with department objectives.

Customer Engagement & Success Enablement:

• Build and maintain strong customer relationships by understanding business needs and delivering quality support.
• Proactively identify opportunities to expand business value through IT services.
• Ensure high standards of customer satisfaction through responsive and solution-oriented service delivery.

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About us:

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we've been challenging the status quo of the consulting industry serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.