Landscape Project Coordinator

About You

• You're an expert with administrative support duties, such as calendar management, ordering materials, and supporting multiple teams.
• You pride yourself on your attention to detail , the top-notch care you provide to customers, and your ability to keep things running smoothly behind the scenes.
• You have empathy and professionalism when navigating conversations with customers and team members.
• You know how to listen to understand, and you can properly prioritize customer service, administrative work, and urgent company needs.
• You're a reliable team player who gets energy from engaging with customers and spending time with coworkers.
• You're not afraid of talking on the phone! In fact, you enjoy it.
• You show initiative - when you have an idea or encounter a problem, you speak up and offer a solution.
• You know how to create accountability in a fair and professional manner.
• You have grit and thrive in a busy work environment. When things are slow, you proactively find projects and tasks to accomplish.

What We Offer:

• Competitive salary of $55-65k per year, based on experience
• Stable schedule: Monday through Friday 7am to 3:30pm, in-house
• Paid time off
• Health, dental, and vision insurance
• IRA retirement plan with company match
• Continuing education credit
• Opportunities for professional development
• Employee recognition program
• Profit sharing
• Community involvement for local charities to better the world around us
• Quarterly and annual team events, such as picnics, bowling, kayaking and escape rooms

About Us

For nearly 40 years, Great Outdoors has been a leading provider of high-quality residential and commercial landscaping services in Southeast Michigan. Specializing in full-service lawn care and creative outdoor living solutions, we pride ourselves on exceptional customer service and delivering comprehensive outdoor solutions. We utilize state-of-the-art equipment and high-end materials, so the Great Outdoors team can provide quality workmanship to our clients. gogreatoutdoors.com

About The Role

• You'll be the person making sure that the customer is happy all the way from the initial call to job completion—this means you'll continually follow up with clients to get feedback, keep them in the loop, and ensure they are satisfied.
• Your mission is to coordinate all aspects of landscape projects and ensure smooth operations. You'll coordinate proactively with clients before, during, and after projects.
• You'll manage the calendar for the landscape department, using your organizational skills to coordinate with crews and clients.
• We'll look to you to ensure smooth communication between HR & finance, operations, sales, and clients.
• You'll use your attention to detail when ordering and coordinating materials, equipment, and labor for landscape projects.
• You'll invoice customers, track P&L, and analyze SPH (Sales per Hour) for landscape projects, applying your strong math skills.
• You'll monitor and ensure timely completion of paperwork, including warranty tracking and client reviews.
• You'll use LMN for project management and QuickBooks for invoicing and basic bookkeeping.
• You'll proactively notify clients of work start dates and coordinate the staging of materials for projects.
• You'll assist with the contract renewal process each year, ensuring customers have an excellent experience and explaining the ins and outs of what they're getting.
• After a job, you'll follow up with clients with Care Sheets, make sure they're satisfied with completed services, and encourage them to provide an online review.

Qualifications/Requirements

• Calendar management and/or scheduling experience
• Ability to communicate effectively and coordinate with various stakeholders
• Administrative support experience
• Operations experience
• Basic bookkeeping experience and strong math skills
• Experience using Quickbooks and LMN is a plus
• Proficient using computers and technology, particularly G-Suite and Google Sheets
• Construction experience is a plus but not required
• Spanish language proficiency is a plus!

 

If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.

• Building Construction Coordinator
• Project Manager
• Project Coordinator
• Landscape Coordinator
• Grounds Maintenance Coordinator
• Landscape Operations Manager
• Horticulture Maintenance Supervisor
• Scheduling Coordinator
• Dispatcher
• Landscape Services Specialist
• Groundskeeping Manager
• Landscape Maintenance Team Lead
• Property Maintenance Coordinator
• Parks and Gardens Maintenance Manager
• Landscape Facility Manager
• Grounds Management Coordinator
• Estate Landscape Maintenance Director
• Landscaping Scheduler
• Customer Service Assistant or Coordinator
• Customer Care Specialist
• Property Manager