Order Administrator

Job Description

Job Description

Order Administrator

JOB PURPOSE:

Nikon Metrology is seeking a highly detail-oriented Order Administrator who will be responsible for accurate and efficient processing of incoming customer purchase orders. The ideal candidate should possess a thorough understanding of systems and procedures and possess the ability to successfully facilitate the flow of information both internally and externally.

LOCATION:

NMI Brighton Michigan facility (onsite role)

WHY NIKON METROLOGY?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

KEY AREAS OF RESPONSIBILITY:

Will include, but not limited to the following:

PURCHASE ORDER ENTRY AND FULFILLMENT

• Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
• Input orders with accuracy and understanding how it impacts other departments and overall financial impact.
• Accurately manage the flow of data and information both internally and externally to ensure order fulfillment.
• Understand customer requirements to ensure timely order fulfillment, accurate invoice, and prompt payment.
• Communicate order exceptions and any other discrepancies to appropriate departments and team leaders.
• Complete appropriate paperwork and forms.
• Navigate customer websites to find and download purchase orders.

Return Orders

• Knowledge of how returned items affect inventory and invoicing.
• Work with Sales Order Entry Manager or Billing Coordinator to understand credit requirements.
• Proper classification of Return Orders depending on customer return requirements

ANCILLARY RESPONSIBILITIES:

• Adhere to and administer new customer credit documents, setup, and processes.
• Knowledge of state sales tax requirements as it relates to sales order processing.
• Understanding of inventory movement.
• Assist customers with order acknowledgements, status, and questions.
• Work and communicate as a team to complete shared workload amongst order entry department.
• Ability to multitask and re-prioritize work throughout the day.
• Assist the sales and service department with questions.
• Interact with all levels of department representatives both internally and externally.
• Work independently, solve problems and make decisions based on department procedures.
• All other duties, as needed or required.

QUALIFICATIONS:

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• 2-4 years’ proven experience in the following areas: Order Processing and Purchasing.
• High school diploma
• 2 years intermediary proficiency working in Navision or other ERP software.
• 2 years of general financial knowledge and/or background.
• Strong attention to detail.
• Ability to resolve conflict in a positive and professional manner.
• Demonstrate superior customer service skills through verbal and/or written communication in a professional manner.

DESIRABLE:

• Ability to read/speak Spanish.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

• Must be able to sit for extended periods of time.

HOW WE TAKE CARE OF OUR TEAM

CULTURE SPIRIT

• Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office.

PERSONAL DEVELOPMENT

• We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.

AMAZING MEDICAL BENEFITS & PERKS

• We will take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as “protected veterans”.