Medical Scheduler (Caregiver Scheduling - Non-medical homecare)

Job Description

Job Description

Care Coordinator / Scheduler (Home Care)
Senior Helpers – Rochester Hills, MI
Serving Southeast Michigan

Are you highly organized, dependable, and passionate about helping seniors receive reliable care at home?

Senior Helpers is a nationally recognized leader in in-home senior care and one of the first agencies in Michigan certified in Age-Friendly Care (4Ms: What Matters, Medication, Mentation, Mobility) . We are looking for a Scheduler / Patient Care Coordinator who can keep care running smoothly by coordinating caregiver schedules and ensuring every client receives the care they deserve.

This role is perfect for someone who thrives in a fast-paced environment, enjoys problem solving, and wants to make a real difference in people’s lives.

What You’ll Do:

Coordinate Care Schedules

• Manage daily caregiver schedules to ensure all client shifts are covered
• Quickly respond to call-offs, schedule changes, and new service requests
• Match caregivers with clients based on skills, availability, and care needs
• Confirm upcoming shifts and communicate schedule updates with caregivers

Support Caregivers in the Field

• Maintain accurate caregiver availability and scheduling profiles
• Communicate regularly with caregivers regarding schedules and updates
• Help build consistent caregiver-client relationships

Fill Open Shifts Quickly

• Proactively reach out to caregivers to fill open shifts
• Use multiple communication methods to secure coverage quickly
• Work with leadership to resolve staffing challenges

Provide Temporary Shift Coverage When Needed
To ensure no client experiences a gap in care, this role may occasionally step in to provide short-term in-home care coverage until another caregiver arrives.

When covering shifts, responsibilities may include:

• Companionship and supervision
• Assistance with activities of daily living (ADLs)
• Meal preparation and light housekeeping
• Medication reminders
• Mobility assistance
• Following the client’s care plan

Maintain Clear Communication

• Document scheduling updates and staffing activity in the system
• Communicate with team members and leadership regarding coverage needs
• Ensure proper shift handoffs when coverage is still in progress

What We’re Looking For

• Experience in scheduling, staffing coordination, or home care operations preferred
• Caregiving experience or willingness to assist with client care when needed
• Strong organizational and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work in a fast-paced environment
• Valid driver’s license and reliable transportation

Why Join Senior Helpers?

• Competitive pay
• Meaningful work helping seniors live safely at home
• Supportive team culture
• Opportunity for growth within a nationally recognized home care organization

If you are organized, proactive, and committed to making sure every client receives reliable care , we would love to hear from you.

Apply today and help us continue delivering exceptional care to seniors in our community.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news