Technical Support Customer Service Representative

Job Description

Job Description

Job Title: Technical Support Customer Service Representative

Job Description

Join our team as a Technical Support Customer Service Representative in a hybrid capacity, offering flexibility with three days in office and two days from home. This role supports our consumer product lines, contributing to the call center and ensuring timely commitments to customers. The position is contract-based until the end of the year, with potential for extension or conversion to a full-time employee, depending on headcount and budget. Core working hours are from 8am to 5pm.

Responsibilities

• Drive positive consumer experience through technical support via phone and email.
• Answer product questions regarding features, benefits, installation, and appropriate sizing.
• Execute call center documentation and processing.
• Resolve customer questions, provide remote troubleshooting, and respond to emails and voicemails.
• Assist in the development of FAQs and troubleshooting guides.
• Review product training presentations.
• Organize and document proven processes and procedures.
• Assist in reviewing manuals, technical bulletins, and technical marketing artwork for accuracy.
• Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
• Assist consumers through product replacement or repair programs.

Essential Skills

• 1 to 2 years of Marine/RV Electronics Experience OR ASE Electronics/Electrical Systems A6 Certification OR MEI - Marine Electronics Certification.
• Excellent presentation skills (writing, speaking, and telephone).
• Practical computer application literacy, including Microsoft Office Suite and ERP System.
• Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English.
• Proven troubleshooting skills and experience/ability to work through conflict and use effective problem-solving techniques.

Additional Skills & Qualifications

• Team player with good organizational skills and time management.
• Problem-solving and analysis skills, interpersonal relations, verbal and written communications, and organization.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lowell,MI.

Application Deadline

This position is anticipated to close on Aug 12, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.