Customer Service Liaison
- 2 - 3 years of healthcare experience
- Excellent customer service skills
- Hospice, home health, nursing home, assisted living, or hospital experience preferred.
- Current State Driver’s License
- Must have reliable transportation and provide ongoing valid and current auto liability insurance
- Ability to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
- Demonstrates good communication and interpersonal skills
- Experience with EMR software is a plus
- Competitive Pay
- Medical, Dental & Vision insurance
- Paid Time Off
- Paid holidays
- 401k with up to 4% employer matching
- Tuition reimbursement
- Company car for qualifying individuals
- Mileage reimbursement
- Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
- Ability to coordinate care amongst the healthcare professionals.
- Ensure patient’s DME has been ordered, delivered and is in good working condition while ensuring patient and family members have been sufficiently trained on how to use the DME.
- Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
- Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
- Coordinate and provide in-services or educational events for family members and/or facilities.
- Work closely with agency leadership to meet growth and development targets
- Assist and perform explanation of hospice services and documentation
- Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
- Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures
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