Inside Trade Relations Specialist

Copper Mountain Hardware is seeking a professional , outgoing , and motivated Inside Trade Relations Specialist to help expand our relationships with designers, builders, contractors, architects, and industry professionals.

This position focuses on outbound relationship development , customer communication , and helping trade professionals learn about our products, services, and trade programs. We are looking for someone who enjoys speaking with people, building long-term business relationships, and representing a growing company in a professional manner.

This is a full-time, in-person position with stable hourly pay and long-term growth opportunities.

Responsibilities

• Contact local designers, builders, contractors, showrooms, and related businesses by phone and email
• Introduce customers to Copper Mountain Hardware and our product offerings
• Provide catalogs, product information, and details regarding our trade programs
• Assist customers with opening and maintaining trade accounts
• Answer customer questions regarding products, pricing, lead times, and ordering
• Follow up with prospective customers and maintain organized customer records
• Coordinate with internal departments to ensure excellent customer service
• Support additional sales, customer service, and relationship-building initiatives as needed

Qualifications

• Strong communication and phone skills
• Comfortable speaking with new people throughout the day
• Organized, detail-oriented, and dependable
• Basic computer, email, and CRM proficiency
• Ability to quickly learn product knowledge and company procedures
• Previous customer service, sales, or business development experience preferred
• Experience in interior design, construction, architectural products, hardware, lighting, or home improvement industries is a plus

Ideal Candidate

• Friendly, professional, and confident communicator
• Comfortable making outbound calls and following up with leads
• Self-motivated with a positive attitude
• Organized and able to manage multiple conversations and projects
• Interested in building long-term business relationships
• Enjoys learning about products, materials, and the construction/design industry

What We Offer

• Stable hourly compensation (non-commission position)
• Supportive and professional team environment
• Opportunity for long-term career growth
• Paid time off
• Full-time, in-person position
• Hands-on experience within the architectural hardware and design industry

Location

In-person at Copper Mountain Hardware in Michigan.

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How comfortable are you initiating conversations with people you have not spoken with before?
• Because this role is communication-focused, we ask applicants to submit a short 30 second or so cell phone video sharing what interests them about the position. Video quality/setting is not important — we just want to hear from you. If you understand and plan to send your video within 24 hours of applying to [email protected], please type “Adrian!!!” (with as many exclamation points as you feel are appropriate).

Ability to Commute:

• Romulus, MI 48174 (Required)

Work Location: In person