Quality Management Assistant - Hybrid

Help at Home is currently hiring a Quality Management Assistant for our Michigan market!

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Join us today and become a Help at Home Hero!

The Quality Management Assistant is primarily responsible for providing administrative support for all agency functions and responsible for verifying and validating client and field staff files. Also responsible for reviewing and verifying information submitted to payer organizations.

Primary Responsibilities:

• Serves in a support role for various agency functions including but not limited to:
• Audit client and field staff files to ensure compliance with all state and federal regulations.
• Review All cancelled shift reports to ensure accuracy of information.
• Implement overnight shift alertness verification push messaging.
• Review all after hour call logs to ensure proper handling of messages.
• Review compliant non-working staff reports to assist locations with staffing.
• Review client and staff placed on hold to ensure proper review processes are utilized.
• Reviews agency consumer complaint log to ensure proper procedure and resolutions are notated and summarized quarterly.
• Run and review all staff exclusion reports monthly.
• Review care plan deviation reports
• Assist case management team with annual staff compliance.
• Monitor all staff hired on a provisional basis to ensure DOH compliance.
• Assist with all compliance research projects as deemed necessary by manager.
• May also perform skilled administrative tasks including:
• Maintain confidential records (employee files, health records, protected information).
• Handles all incoming inquiries in a professional and timely manner.
• Answer phones, file, copy, etc. as required.
• Performs other job-related duties as assigned.

Competencies:

• Knowledge and Experience: Prior office experience is preferred including experience with organizing information and working with databases. Intermediate level computer skill with creating and modifying documents using Microsoft products (e.g., Word, Excel, PowerPoint); ability to key quickly and accurately.
• Personal accountability: Self-motivated; reliable; strong attention to detail; strong organization and time management skills; maintains confidentiality; complies with all Company policies and procedures.
• Interpersonal Skills: Demonstrates excellent communication and customer service skills; ability to function as a positive member of a team.
• Physical Demands: Ability to sit for long periods of time and use a pc keyboard; able to deal with stress and conflict appropriately.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Location:

• Role must be within the supported market (Michigan) but can be remote within that geography
• Ability to travel within geographic area as needed

Data Security and Privacy Statement:

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.