Customer Service Representative (BASF-Chemetall)

Now Hiring! Customer Service Representative (ECT-Chemetall)

Come create chemistry with us!

BASF/Chemetall, is the Surface Treatment global business unit of BASF's Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At BASF/Chemetall, we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.

The chemical treatment of metal surfaces is BASF/Chemetall core competence. The focus of our worldwide activities is on the development and implementation of customized technology and system solutions for surface treatment.

We are looking for a Customer Service Representative to join our Customer Care Team in Jackson, MI.

The Customer Service Representative will interface with customers, supply chain, operations, and work with our credit department.

During your shift as a Customer Service Representative (ECT-Chemetall), you will

• Respond promptly to customer inquiries through various channels.

• Provide accurate information about products, services, and policies.

• Handle the order to cash process.

• Resolve customer complaints and issues efficiently and professionally.

• Process orders, returns, and exchanges as needed.

• Maintain customer records and update account information.

• Collaborate with other departments to ensure customer needs are met.

• Follow up with customers to ensure resolution and satisfaction; collect customer feedback.

If you have...

• High school diploma is required.

• Minimum of 2 years of experience in customer service or customer facing function is required.

• Prior experience with providing customer support by phone and processing orders.

• Familiar with the order to cash process is preferred.

• Strong communication and interpersonal skills.

• Ability to multitask and manage time effectively.

• Analytical thinker, problem-solving and conflict resolution skills.

• Knowledge of ERP systems; SAP is preferred.

• Comfortable using Microsoft Office Suite.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible

• Highly competitive retirement savings plan with company match and investment options

• Well-being programs that include comprehensive mental health support for you and your household family members

• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)

• Back-up child and elder care with discount programs for families of all ages and stages

• Mentoring and career development opportunities that allow you to share, learn, and thrive

• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.

• Employee crisis support for when the unexpected happens

• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [email protected] to report fraud.

Equal employment opportunities

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.