Help Desk Technician - St. Johns Area

Job Description

Job Description

Help Desk Technician | St. Johns, MI

Salary Range: $51,000 - $78,000 depending on experience

Are you a dedicated professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in St. Johns, seeking experienced Help Desk Technicians to strengthen their teams.

The Opportunity

We are collaborating with manufacturing firms in St. Johns that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Troubleshoot and resolve IT issues for manufacturing systems, hardware (e.g., shop floor workstations, scanners, printers) and software applications.
• Provide timely technical support to production staff for specialized manufacturing equipment connectivity and operational technology (OT) issues.
• Log, track, and prioritize help desk tickets, ensuring effective communication and resolution within defined service level agreements (SLAs).
• Perform basic network troubleshooting and connectivity checks for industrial control systems and plant floor devices.
• Assist with the deployment, configuration, and maintenance of IT assets across office and production environments.
• Create and update knowledge base articles and documentation for common manufacturing-specific IT issues and resolutions.
• Collaborate with senior IT staff and OT engineers to escalate complex issues and support system upgrades.

Recommended Qualifications

• 1-3 years of experience in an IT help desk or technical support role, preferably in a manufacturing environment.
• Proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience supporting and troubleshooting IT hardware, including desktops, laptops, printers, and manufacturing-specific equipment (e.g., barcode scanners, industrial PCs).
• Familiarity with ticketing systems and basic network troubleshooting (TCP/IP, Wi-Fi).
• Strong communication and customer service skills, with the ability to clearly explain technical issues to non-technical users in a fast-paced production setting.

Bonus Qualifications

• Experience supporting ERP systems (e.g., SAP, Oracle) common in manufacturing environments.
• Familiarity with Operational Technology (OT) environments, including PLCs, SCADA, or industrial control systems.
• Understanding of manufacturing plant safety protocols and procedures.
• Experience troubleshooting specialized manufacturing hardware (e.g., industrial PCs, barcode scanners, label printers).

Job Titles That Should Apply

Help Desk Specialist, IT Support Technician, Technical Support Specialist, Desktop Support Technician, Service Desk Technician, IT Support Analyst, End User Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.