Help Desk Technician - Coopersville Area

Job Description

Job Description

Help Desk Technician | Coopersville, MI

Salary Range: $48,000 - $74,000 depending on experience

Are you a dedicated professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Coopersville, seeking experienced Help Desk Technicians to strengthen their teams.

The Opportunity

We partner with manufacturers across Coopersville seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues in both office and manufacturing environments.
• Troubleshoot and resolve issues with specialized manufacturing systems, including MES, SCADA, and HMI.
• Support and maintain shop floor IT equipment such as industrial PCs, barcode scanners, and label printers.
• Manage user accounts, permissions, and access for production applications and general IT systems.
• Document all incidents, resolutions, and create knowledge base articles to improve support efficiency and reduce production downtime.
• Escalate complex or critical IT issues to senior staff or vendors, ensuring minimal disruption to manufacturing operations.
• Perform routine preventative maintenance on IT infrastructure and shop floor equipment to proactively address potential issues.

Recommended Qualifications

• 1-3 years of experience in an IT Help Desk or technical support role.
• Proficiency in troubleshooting Windows operating systems and Microsoft Office Suite.
• Strong understanding of PC hardware, peripherals, and basic network connectivity (TCP/IP, Wi-Fi).
• Experience supporting specialized manufacturing software (e.g., ERP, MES, SCADA systems).
• Ability to diagnose and resolve issues with industrial hardware (e.g., barcode scanners, label printers, shop floor terminals).
• Excellent communication and problem-solving skills, with a focus on minimizing production downtime.

Bonus Qualifications

• Experience supporting Manufacturing Execution Systems (MES) or Enterprise Resource Planning (ERP) software.
• Familiarity with industrial hardware such as ruggedized PCs, barcode scanners, and label printers.
• Basic understanding of Operational Technology (OT) environments or IT/OT convergence.
• Knowledge of CAD/CAM software troubleshooting.

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Help Desk Analyst, User Support Specialist, IT Support Technician, Customer Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.