Back to Jobs

Technical Customer Success Manager (TCSM)

Ipoint
Ann Arbor, MI
Preferred Location: Michigan, USA

About the Role

As a TCSM at iPoint, you’ll be a trusted technical advisor to some of our largest U.S.-based customers. You'll work closely with technical stakeholders to help them design, scale, and optimize their use of the iPoint platform - addressing challenges across architecture, performance, scalability, security, and more. You’ll combine technical expertise, strong communication, and strategic account leadership to deliver long-term success and build lasting customer trust.

  • Build and maintain strong technical relationships with enterprise customers
  • Identify and resolve complex technical issues proactively
  • Facilitate cross-functional collaboration internally and externally
  • Drive adoption and showcase the capabilities of the iPoint platform
  • Surface customer insights and collaborate with product & cloud operations teams
  • Guide customers through technical planning, implementation, and optimization
  • 5+ years in a technical customer-facing or enterprise IT role
  • Excellent communication and coordination skills across teams and stakeholders
  • Strong problem-solving mindset, with the ability to lead under pressure
  • Technical experience with cloud services (e.g., AWS, Azure, GCP), enterprise systems, and modern service architectures
  • Ability to work independently and collaboratively, with a genuine customer-first attitude
Bonus Points
  • Experience with sustainability, material compliance, PCF/LCA solutions
  • Familiarity with Oracle environments, SSO, or iPoint products
  • Systems engineering, performance tuning, security, or virtualization experience
  • Join a pioneering company in compliance and sustainability solutions
  • Work with global experts in an inspiring, customer-focused culture
  • Enjoy real work-life balance and opportunities to make a meaningful impact
At iPoint, we have made it our mission to give people the tools to create a safer and more sustainable future.

The manufacture of cars, electronics and other products must become safer and more sustainable - for people and the environment. For companies, this is not just about responsibility, but also about trust: from consumers, governments and investors. Compliance and sustainability are becoming increasingly intertwined and are crucial for long-term success.

With over 20 years of experience in both areas, we are uniquely positioned to shape this dynamic market. Joining us means becoming part of an innovative, ambitious team that drives excellence and progress.
Posted 2025-09-22

Recommended Jobs

Nurse Practitioner or Physician Assistant

Medi-Weightloss
Michigan

Position: Nurse Practitioner/Physician Assistant Company: Medi-Weightloss of Michigan Locations: Canton, Grand Blanc,Jackson,Okemos This posting is part of our ongoing talent search. W…

View Details
Posted 2025-09-29

Landscape Maintenance & Garden Crew Team Leader

Atzinger Gardens
Ann Arbor, MI

Atzinger Gardens is a family-owned landscape and horticulture company based in Ann Arbor, MI, known for its commitment to quality craftsmanship, teamwork, and a supportive work environment. As a Hort…

View Details
Posted 2025-10-22

Delivery Driver

Michigan Mechanical Ventures
Farmington Hills, MI

Job Description: Looking for an experienced delivery driver.  Must have chauffeur license.  Must have or, be able to obtain a D.O.T. medical card.  You will be responsible for safely deliver…

View Details
Posted 2025-09-05

Director, IT Engineering

Regeneron
Warren, MI

The Director of IT Engineering is responsible for defining and implementing Regeneron’s enterprise cloud strategy and frameworks. This role combines strategic vision with technical expertise to deliv…

View Details
Posted 2025-10-15

Sales Territory Manager- Bobcat Heavy Equipment

Carleton Equipment Corporation
Kent County, MI

Carleton Equipment is seeking a dynamic and motivated Salesperson to join our team and represent the prestigious Bobcat brand in Kent County. This role involves demonstrating our top-tier products, p…

View Details
Posted 2025-10-15

Concrete Finisher

DSP Constructors
Novi, MI

Job Description Job Description Salary: We are seeking a Concrete Finisher to join our team! At DSP, were a vibrant community of people who place great emphasis on fostering meaningful relat…

View Details
Posted 2025-10-14

Automotive Mechanic/Technician

START Inc.
Rochester Hills, MI

We are looking to hire a highly skilled automotive technician to maintain and service customers' vehicles. The ideal candidate has strong mechanical skills and adheres to all safety procedures and pr…

View Details
Posted 2025-08-19