Technical Customer Success Manager (TCSM)
- Build and maintain strong technical relationships with enterprise customers
- Identify and resolve complex technical issues proactively
- Facilitate cross-functional collaboration internally and externally
- Drive adoption and showcase the capabilities of the iPoint platform
- Surface customer insights and collaborate with product & cloud operations teams
- Guide customers through technical planning, implementation, and optimization
- 5+ years in a technical customer-facing or enterprise IT role
- Excellent communication and coordination skills across teams and stakeholders
- Strong problem-solving mindset, with the ability to lead under pressure
- Technical experience with cloud services (e.g., AWS, Azure, GCP), enterprise systems, and modern service architectures
- Ability to work independently and collaboratively, with a genuine customer-first attitude
- Experience with sustainability, material compliance, PCF/LCA solutions
- Familiarity with Oracle environments, SSO, or iPoint products
- Systems engineering, performance tuning, security, or virtualization experience
- Join a pioneering company in compliance and sustainability solutions
- Work with global experts in an inspiring, customer-focused culture
- Enjoy real work-life balance and opportunities to make a meaningful impact
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