Executive Director

Job Description

Job Description

Executive Director - Luxury Senior Living

Flourish Collection by StoryPoint Group

Position Summary
At Flourish Collection by StoryPoint Group, we deliver an elevated lifestyle experience that seamlessly blends refined hospitality with exceptional senior care. As the Executive Director, you will be the visionary steward of this experience—curating an environment that reflects warmth, excellence, and distinction for our residents, families, and team members alike.

With an unwavering commitment to personalized service, you will lead with grace and integrity, cultivating a community where every interaction is meaningful and every moment is purposefully crafted. The Executive Director is responsible for the overall performance and ambiance of the community, ensuring operational excellence while safeguarding its financial vitality.

Key Attributes of a Flourish Collection Executive Director

• Leads with hospitality-first thinking, anticipating the needs of discerning residents and elevating service expectations.
• Embodies the essence of servant leadership, with an open-door approach grounded in empathy, discretion, and poise.
• Creates an inspiring culture rooted in our brand pillars: Safety, Belonging, Something to Look Forward to, and Peace of Mind .
• Champions cross-functional collaboration with department leaders to deliver seamless, white-glove service at every touchpoint.

Qualifications & Desired Experience

• Bachelor’s degree in Business, Healthcare Administration, Gerontology, or a related field; advanced degrees preferred.
• Proven leadership within a luxury hospitality, senior living, or private healthcare setting.
• Active or eligible state-specific certification for licensed Assisted Living operations.
• Deep understanding of regulatory standards and compliance in senior living.
• Demonstrated ability to build high-performing teams and cultivate long-lasting resident and family relationships.
• Exceptional interpersonal and written communication skills with refined emotional intelligence.
• Proficiency in Microsoft Office and modern community management tools.

Key Responsibilities

• Serve as the face and voice of the community, ensuring every guest, resident, and associate experiences an atmosphere of excellence.
• Drive the financial performance and operational sophistication of the community.
• Guide and mentor department heads across culinary, wellness, care, and hospitality functions.
• Collaborate with the sales team to welcome prospective residents and personalize move-in experiences that exceed expectations.
• Host monthly resident forums and community engagements to maintain transparency and responsiveness.
• Ensure 85% of community concerns are elegantly resolved at the local level through proactive leadership and resolution.
• Maintain readiness for all regulatory and quality assurance inspections.
• Champion emergency preparedness protocols and onsite crisis management as needed.
• Travel occasionally to support sister communities or complete licensing requirements, including participation in real estate education if necessary.
• Fulfill additional leadership functions to ensure seamless operation and premium service delivery.

Work Environment & Conditions
This is a leadership role requiring presence, agility, and sustained interpersonal engagement. Physical activity includes standing for extended periods, moving throughout the community, and occasionally lifting up to 25 pounds. Visual acuity for reviewing documentation and digital tools is essential. Travel to regional properties may be required.

Benefits & Perks
We offer a robust and thoughtful benefits package, including:

• Comprehensive health, dental, and vision insurance
• 401(k) with generous match
• Income protection plans
• Exclusive wellness and lifestyle perks
• Professional development tailored to luxury leadership

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

Click on glassdoor to see our employee testimonials

#SP1