Receptionist/Assistant Med Spa

Job Title: Front Desk Associate

Location: Novi, MI

Company: Aesthetic Rx

Job Type: Part-Time

Job Description:

Aesthetic Rx is seeking an energetic and outgoing individual to join our team as a Front Desk/Patient Care Coordination Team Member. This position is 2-3 days per week 15-25 hours. The ideal candidate will be passionate about people and service delivering exceptional patient experiences, demonstrating professionalism, and continuously seeking to improve our processes and services. We seek an individual with an energetic optimistic attitude and the determination to tackle obstacles head-on.

Responsibilities:

• Patient Interaction: Greet patients warmly, ensuring they feel welcomed and valued. Provide knowledgeable service and helpful guidance for spa services, skincare, and post-treatment care instructions.
• Administrative Duties: Manage rebooking patients, assisting with patient forms and check out process. Assist with marketing campaigns. Obtain social media footage.
• Communication: Maintain clear and professional communication with patients, staff, and external partners. Ensure all patient concerns and questions are addressed promptly.
• Office Flow: Ensure the front desk area is clean, organized, and presentable always.Monitor and maintain the cleanliness of the waiting area and consultation rooms.
• Problem Solving: Proactively identify and resolve issues that may arise in patient care or administrative processes.
• Team Collaboration: Work closely with healthcare providers and other team members to ensure a seamless patient experience.

Core Values:

• Executional Excellence: We have meticulous attention to detail, and we think big. We do not get set in our ways. We are always trying to improve what we do and who we are.
• Professionalism: We are professional yet always approachable. We act with uncompromising integrity in everything we do.
• Curiosity: We are open to change. We have strong beliefs that are loosely held because medicine is ever-changing and so are we. We learn from mistakes and successes in equal measure. We never underestimate what we can learn from others.
• Resilience: We understand that obstacles and failures are inevitable, but we see them as opportunities for growth and improvement rather than as insurmountable barriers.

Qualifications:

• Experience:
• Previous experience in a hospitality, administrative, or customer service role.
• Skills:
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient with basic computer skills. Bonus- experience with Canva, CapCut, Mailchimp, Excel.
• Ability to handle sensitive information with confidentiality and discretion.
• Personal Attributes:
• Energetic, outgoing, and friendly demeanor.
• Strong problem-solving skills and a proactive attitude.
• Ability to remain calm and professional under pressure.

What We Offer:

• Position starts at $20/hour.
• Weekly schedule will be Thursday, Friday and one Saturday a month. Training schedule will be Monday's +Tuesday's.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Staff treatment and product pricing.
• No holiday hours.

How to Apply:

Interested candidates are invited to submit their resume and cover letter detailing their qualifications and passion for the role. Please send your application to [email protected].

Job Type: Part-time

Pay: $20.00 per hour

Ability to Relocate:

• Novi, MI 48377: Relocate before starting work (Required)

Work Location: In person