Service Writer

Carleton Equipment Corporation
Kalamazoo, MI

Join Carleton Equipment – A Legacy of Excellence in Heavy Equipment
Carleton Equipment, Michigan’s premier heavy equipment dealership with 87 years of industry leadership , is growing – and we’re looking for a Service Writer to join our team.

This full-time role offers a fast-paced, hands-on environment where you'll play a key part in keeping our service department efficient and customer-focused. Whether you’re experienced in service operations or a strong communicator with technical curiosity, we provide training and support to help you succeed.

🔧 What You’ll Do:

  • Work closely with the Branch Service Manager and Director of Service
  • Create and manage service work orders for technicians
  • Answer and transfer incoming/outgoing service calls
  • Audit technician time cards and job clocks daily
  • Schedule and track technician training
  • Handle health & safety compliance
  • Support the Parts Department (phone & over-the-counter sales)
  • Generate reports for service and performance

💰 Compensation:

  • Starting Salary Range: $40,000 - 60,000 (depending on experience)
  • Performance Bonuses : Available when goals are met

🎯 Benefits:

  • Medical, Dental & Vision Insurance
  • Life Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO)
  • Retirement Plan
  • Bonus Structure
  • Professional Development Assistance

✅ Qualifications:

  • Valid Driver’s License
  • Experience in a service or admin role is a plus
  • Strong organizational and communication skills

📅 Schedule:

  • Monday through Friday
  • 8-hour shifts
Posted 2026-03-07

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