Financial counselor manager

Job Description

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Financial Counselor Manager .

WORK SCHEDULE

• 100% FTE (40 hours per week)
• Mondays - Fridays; 8:00am-4:30pm
• Day Shift
• Hybrid after a 6-month probation period
  
  

POSITION HIGHLIGHTS

• Oversee daily operations and strategic planning for UW Medicine’s Financial Counseling services across multiple sites. Responsible for leading, mentoring, and developing staff, while fostering a strong culture of customer service. Represent Financial Counseling in internal and external meetings and collaborate with public health agencies and stakeholders to support UW Medicine’s mission.
• This is an onsite position for 4 days a week the first 6 months, with potential for transitioning to hybrid work schedule (3 days onsite) upon successful completion of the probationary period.
  
  

Primary Job Responsibilities

• Manage and support Financial Counseling Supervisors to ensure accurate registration and timely service delivery.
• Oversee daily workflows including Epic work queues, phone systems, and scheduled appointments; track performance using dashboards and metrics.
• Monitor staff performance, complete evaluations, and lead ongoing training and development initiatives.
• Enforce productivity, quality, and compliance standards; develop and implement departmental procedures and improvements.
• Review and approve personnel decisions; manage payroll processes and ensure timekeeping accuracy.
• Represent Patient Access Services in communications with patients, payers, internal departments, and external agencies.
• Collaborate with leadership on budgeting, expenditure approvals, and operational performance tracking.
• Ensure compliance with Washington Health Benefit Exchange and UW Medicine’s Financial Assistance (Charity) and Medicaid application policies.
• Prepare and present reports and documentation using Microsoft Office tools.
• Keep the Director informed of key issues, risks, and customer feedback; participate in committees as needed.
  
  

Requirements

• Bachelor’s Degree in Accounting, Business or other field and/or Master’s degree in Health Care or Business Administration or other related field of study.
• 4-5 years’ experience in healthcare patient access, registration, financial counseling or other related healthcare experience.
• Management, leadership, supervisory and program management skills demonstrated by continuing professional growth. UW Supervisory Skills Certificate, CHAM, or applicable professional certification is preferred.
• An equivalent combination of education and experience may substitute for stated requirements.
  
  

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations, including: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum:

$90,576.00 annual

Pay Range Maximum

$135,864.00 annual

Benefits

Other Compensation:

For information about benefits for this position, visit

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

Not Applicable

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.