Customer Support Specialist
Job Description
Job Description
Audit Support Specialist
- Contract to Hire
- $19/hour (salary increase upon conversion)
- Hybrid in Howell, MI (2 days on site)
Responsibilities:
- Handle calls to answer inquiries and resolve concerns from agents, insureds or underwriters
- Identify roles and responsibilities of all parties involved in audit transactions
- Understand and analyze the email inquiry, resolve and delegate the inquiry as outlined by policies
- Meet deadlines and ensure all inquiries are addressed appropriately and promptly
- Monitor and manage audit mailboxes, assess incoming requests and own outcomes
- Ensure proper handling of sensitive and confidential information
- Be proactive and insightful to anticipate the needs of the requestor
- Assist with vendor invoicing and reconciliation
Qualifications:
- Above average interpersonal skills and exceptional written communication
- Detail-oriented with strong organizational and multitasking skills
- Ability to make informed decisions quickly and efficiently
- Computer proficiency with Microsoft Office (Word, Excel, etc.)
- Excellent analytical and problem solving skills
- Effectively workload management to achieve team goals
We’re Infinia Search.
We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.
Company Description
We’re Infinia Search. \r\nWe’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates. \r\n
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