Customer Support Specialist

Infinia Search Inc
Howell, MI

Job Description

Job Description

Audit Support Specialist

  • Contract to Hire
  • $19/hour (salary increase upon conversion)
  • Hybrid in Howell, MI (2 days on site)

Responsibilities:

  • Handle calls to answer inquiries and resolve concerns from agents, insureds or underwriters
  • Identify roles and responsibilities of all parties involved in audit transactions
  • Understand and analyze the email inquiry, resolve and delegate the inquiry as outlined by policies
  • Meet deadlines and ensure all inquiries are addressed appropriately and promptly
  • Monitor and manage audit mailboxes, assess incoming requests and own outcomes
  • Ensure proper handling of sensitive and confidential information
  • Be proactive and insightful to anticipate the needs of the requestor
  • Assist with vendor invoicing and reconciliation

Qualifications:

  • Above average interpersonal skills and exceptional written communication
  • Detail-oriented with strong organizational and multitasking skills
  • Ability to make informed decisions quickly and efficiently
  • Computer proficiency with Microsoft Office (Word, Excel, etc.)
  • Excellent analytical and problem solving skills
  • Effectively workload management to achieve team goals
Company Description

We’re Infinia Search.
We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.

Company Description

We’re Infinia Search. \r\nWe’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates. \r\n

Posted 2025-08-22

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