Enrollment Counselor

JOB TITLE: Enrollment Counselor

CLASSIFICATION: Full-time, Non-Exempt

REPORTS TO: Executive Director of Enrollment Innovations

LOCATION: Grand Rapids/Hybrid

SUMMARY

Under general supervision, using judgment and discretion, this position is responsible for enrolling prospective students for Cornerstone University’s online degree programs. This position performs student enrollment activities via virtual meetings, telephone, email, texting, group seminars, visits, and face-to-face meetings. The core of Cornerstone University is defined and driven by its Christ-centered mission and Biblical confession.

DUTIES AND RESPONSIBILITIES

• Balance a high volume of outbound communication, managing prospective students at various stages in the enrollment process.
• Meet individual and team enrollment activity goals.
• Provide accurate and comprehensive degree program options, to help prospective online students make informed decisions.
• Provide prospective students with a high level of customer service through effective communication and follow-up techniques.
• Seek to earn referrals that reflect the valuable service provided.
• Conduct individual and group presentations to disseminate approved program information.
• Utilize critical thinking and problem-solving skills to uncover and resolve concerns.
• During the enrollment process, assist prospective students by connecting them with appropriate services and resources.
• Act as a personal coach to help incoming students select a major, complete the enrollment process, and make a smooth transition into CU’s digital learning platform.
• Monitor, track, and manage student communication using university CRM.
• All Cornerstone University employees will regularly interact with students in a variety of projects, activities, and settings. As such all employees are expected to serve as Christian leaders and mentors by effectively living a gospel-centered lifestyle, ministering and discipling through a biblical worldview.
• Other duties may be assigned.

REQUIRED KNOWLEDGE, SKILLS and ABILITIES:

• Bachelor's degree required.
• Minimum 1 year inside sales, customer service, or enrollment recruitment experience, with history of meeting goals.
• Developed computer skills with proficiency in using Google documents and MS 365 Office tools
• Passionate belief in the power of education along with the desire to help others achieve their academic, professional, and personal goals.
• Understanding of adult student needs and motivations for earning a degree.
• Proven ability to work independently and manage a volume of activities efficiently.
• Willingness to consistently go ‘above and beyond’ to serve students.
• Strong interpersonal and communication skills.
• Excellent command of professional presentation skills.
• Ability to maintain a positive professional attitude.
• Self-motivated and able to work effectively in a team environment.

PAY RANGE: $19 - $20 per hour

ESSENTIAL QUALIFICATIONS:

• A personal relationship with Jesus Christ and an active Christian commitment.
• A theology that supports the values and mission of Cornerstone University core commitments evidenced by an ability to affirm and sign the university’s doctrinal statement, “The Cornerstone Confession.”
• Four other foundational pillars, along with the university’s mission and confession, form Cornerstone’s Core Commitments.
  • The Cornerstone Christian World View
  • The Cornerstone Academic Vision
  • The Cornerstone Beautiful Christian Community
  • The Marriage and Human Sexuality Position Statement

These core commitments convey who we are, what we believe and how we live and work together in community. Employees are expected to faithfully attend an evangelical and biblical church whose core beliefs and practices are consistent with Cornerstone’s confession and core commitments.