Client Service Associate

Job Description

Job Description

Company Description

About Us:

At Captura Hall, we are more than just a business consultancy — we are strategic growth partners for companies looking to expand their market reach and elevate their customer engagement. Located in the heart of Washington, DC, we combine data-driven insights, creative solutions, and relationship-building strategies to deliver long-term value to our clients. We believe in a culture of integrity, innovation, and continuous development.

Job Description

We are seeking a Client Service Associate to join our team in Grand Rapids, MI. In this role, you will act as the primary point of contact for our clients, ensuring their needs are met with efficiency and professionalism. You will be responsible for supporting client inquiries, managing accounts, and contributing to overall client satisfaction and retention.

Responsibilities

• Serve as the main liaison between clients and internal departments

• Respond to client inquiries via phone and email in a timely and professional manner

• Manage and update client accounts and documentation

• Assist in the preparation of reports, presentations, and project updates

• Identify and escalate client concerns or issues when necessary

• Maintain a high level of knowledge about company services and processes

• Support the onboarding process for new clients

• Monitor and track client satisfaction and provide feedback to leadership

Qualifications

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience)

• 1+ years of experience in a client-facing or administrative role preferred

• Strong communication and interpersonal skills

• Excellent organizational and problem-solving abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and as part of a team

• Detail-oriented and committed to delivering high-quality service

Benefits

• Competitive salary ($50,000 - $60,000 annually)

• Professional growth opportunities and training programs

• Paid time off and company holidays

• Health, dental, and vision insurance

• 401(k) retirement plan with company match

• Collaborative and supportive work environment