Pharmacy Technician CALL CENTER EXPERIENCE

Job Description

Job Description

This is a partially remote position with a great healthcare client. Potential contract to hire. Candidates MUST possess call center experience.

Engagement Description:

• This Pharmacy Technician Role is within a remote contact center.
• We service Our Client’s Medicare Part D Members and Providers.
• Our goal is to handle inbound mail related to M3P program, as well as Member and Provider inquiries concerning benefits and coverage determinations.
• Our timeframes are extremely tight (urgent 24 hours, standard 72 hours).

Work Hours:

• Monday thru Friday 8:30am and as late as 5pm in office days
• On-site on a rotational basis
• Schedules are subject to change based on business needs
• Help desk is opened Mon. – Fri. 8am to 6pm.
• Peak Season Oct. to Mar.
• Schedules are based on seniority and company needs

QUALIFICATIONS:

1. Retail Pharmacy experience – at least 2 years
2. Good computer skills (Typing, outlook, excel, etc.)
3. Good fundamental knowledge of drug names and drug classes

Required Skills/Experience:

• Exceptional Customer Service
• Detail Oriented
• Ability to multi-task
• Willingness to accept change

Preferred Skills/Experience:

• Call center experience
• CMS knowledge

Education/Certifications – Include:

• CPhT preferred (Certified Pharmacy Tech licensed)

G-TECH is a WBENC-certified, women-owned recruitment and staffing firm with over 30 years of expertise in Engineering, IT, and Professional sectors. We partner with Fortune 100 corporations and mid-sized businesses, delivering top-tier talent that fuels innovation. Specializing in contingent staffing, direct placements, and project-based assignments, we craft customized workforce solutions that align with your unique business needs. At G-TECH, we bridge the gap between exceptional professionals and leading organizations, ensuring the right talent powers your success.

Company Description

G-TECH is a WBENC-certified, women-owned recruitment and staffing firm with over 30 years of expertise in Engineering, IT, and Professional sectors. We partner with Fortune 100 corporations and mid-sized businesses, delivering top-tier talent that fuels innovation. Specializing in contingent staffing, direct placements, and project-based assignments, we craft customized workforce solutions that align with your unique business needs. At G-TECH, we bridge the gap between exceptional professionals and leading organizations, ensuring the right talent powers your success.