Customer Service Manager (Logistics)

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Job Title: Customer Success Supervisor Location: Southfield, MI

Employee Type: Full-Time Job Category: Exempt/Independent

Department: Road Ready Reports to: (Title) Director of Technical Services

RESPONSIBILITIES:

• Supervise the Road Ready/Fleetilla Customer Success Team

• Coordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutions

• Lead efforts to resolve customer concerns in a timely manner

• Identify and implement process and system improvements

• Support training and development activities for both customers and internal resources

• Lead employee coaching and development

• Lead new customer onboarding and user interface training

• Partner with customers to develop strategies that ensure best use of the product and achievement of maximum value

from our services

• Summarize product feedback gathered from customer meetings. Act as an advocate for customers with internal

development and product teams

• Gather customer feedback to contribute to the product road map

• Launch new customer programs. Work directly with fleets on in-vehicle systems and network applications, sales, and

solutions engineering to successfully launch new accounts

• Form relationships with customers to educate them on product value, new product introductions, and features to drive

optimal product use

• Manage team's relationships with external customers on the system and network applications and acts as the voice of

the customer on assigned projects

• Identify upsell opportunities within existing customer base

• Additional duties as assigned

EDUCATION REQUIREMENT(S):

• BS in Engineering or equivalent technical degree

EXPERIENCE REQUIREMENT(S):

• 3-5 years of relevant account management/customer support. Preferred within commercial vehicle, logistics fleet,

telematics/connectivity, and/or automotive industries

• Candidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills

and proven program management experience

• Preferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT

products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity,

and/or automotive industries

• Lead generation experience a plus

• Travel to customers as needed

ADDITIONAL INFORMATION:

• Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all

candidates must be presently classified as a “US Person" which includes: a United States citizen; a permanent legal

resident (green card holder); or a protected individual (refugee/asylum status).

Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person