Project Manager
- Flexibility in various project management methodologies with the ability to adjust the management style from lite coordination to more complex engagements.
- Create strong relationships with all levels of our business.
- Provide timely communication to project stakeholders, and our internal team through the lifecycle of the engagement. This is done through regularly scheduled status meetings, updated project plans, reporting, etc.
- Work with the stakeholder to ensure that we are focused on the client’s outcomes by solving the problem and not just trying to deliver a solution.
- Looking for additional client opportunities throughout the engagement and reporting them back to the Customer Success Team.
- Identifying potential risks, roadblocks, and changes in the original scope of work. Ensuring that these are documented and managed effectively.
- Contributing to continual process improvement within our projects and overall program. Creating and updating process documentation as needed
- Tracking the customer journey from project kick-off through completion. Ensure that the projects are hitting their milestones on time and on budget.
- Provide weekly reports on project status to management including project percent complete and any potential project risks that would cause project delays and adjustments to billing milestones.
- Enter time daily in our management system and approve project time on a weekly basis
- Customer satisfaction measured through surveys and feedback
- Managing the project delivery team ensuring projects are completed on time and at our target gross margin
- Measurable progression in skills, abilities, and insights
- Content Creation and process documentation
- 2-3 years of experience in project coordination/project management on IT-related projects
- Bachelor’s degree or equivalent experience
- Extensive knowledge of the Microsoft Office Suite including Teams, OneNote, and Excel
- Knowledge of IT infrastructure
- Working knowledge of project management methodologies, PMBOK or Agile PM, PMP not necessary.
- The ability to handle several customer project inquiries while never losing focus on customer satisfaction.
- Self-motivated with the ability to work in a fast-moving environment.
- Solid organization skills including attention to detail, multitasking skills, and the ability to adjust with a minute’s notice.
- Excellent communication and negotiation skills (Written and Verbal)
- Ability to make decisions under pressure.
- Ability to manage and facilitate change.
- Proven leadership skills
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