Scheduling Coordinator in Raleigh
Job Description
Job Description
Benefits:
- Flexible schedule
- Opportunity for advancement
- Training & development
- Manage daily scheduling of OPI, VRI, ASL, and document translation assignments.
- Confirm interpreter availability and fill requests within USCIS timelines (72-hour confirmation rule).
- Handle urgent/surge requests and coordinate activation of the 200+ linguist surge pool.
- Maintain interpreter schedules and update availability in the scheduling system.
- Track assignments for reporting, billing, and compliance.
- Communicate with linguists, project managers, and CORs to ensure real-time coverage.
- Monitor cancellations, no-shows, and SLA performance for quality control.
- Provide after-hours coverage on a rotating basis.
- Associates or Bachelors degree in Business, Communications, or related field (preferred).
- 12 years of scheduling, dispatching, or operations coordination experience (language services or government contract a plus).
- Strong organizational skills with the ability to manage multiple priorities under deadlines.
- Excellent communication and customer service skills.
- Proficiency with scheduling tools, Excel, and secure platforms.
- Must be a U.S. Citizen or permanent resident and able to pass a Tier 3/Tier 5 background investigation.
- Paid training on USCIS scheduling protocols and compliance standards.
- Growth opportunities in operations, project management, or linguist coordination.
- Resume / CV highlighting scheduling or coordination experience.
- References from prior scheduling/operations roles.
- Availability for full-time shifts (including possible evenings/weekends).
Subject line: Scheduling Coordinator Application Raleigh
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