Sea Logistics LCL Operational Care Specialist

**It's more than a job** When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. **‎** **How you create impact** The Operational Care Specialist ensures a consistently positive experience for internal customers by providing proactive service, problem-solving, and seamless coordination with Customer Care Locations and service teams within the Operational Care Center. + Ensure accurate processing of files by adhering to all company policies and procedures while maintaining real-time visibility of shipments. + Monitor, prioritize, and address customer-specific needs daily through multi-channel communication, providing timely responses to queries and requests. + Collaborate with Customer Care Locations (CCL) to meet customer commitments by analyzing KPI reports and supporting corrective and preventive actions. + Partner with system process teams to enhance automation and streamline Operational Care workflows. + Maintain accurate customer data in core operating systems by requesting Business Profile updates and managing Wiki page content. **What we would like you to bring** + 1+ year of experience in freight forwarding or logistics + Outstanding communication skills, confident, clear, and professional in every interaction + Proactive problem-solver who anticipates challenges and takes initiative to resolve them + Analytical mindset with strong troubleshooting skills, thriving on finding solutions and improving processes + Customer service background is a strong plus, demonstrating a commitment to exceptional experiences **What's in it for you** There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-TD1 **Who we are** Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.