Order and Delivery Operation Manager
- Manage a team of Order and Delivery Operations Analysts to manage vehicle allocation and the vehicle fulfillment operations process.
- Develop and drive continuous improvement to the vehicle allocation process, along with the delivery operation processes required to deliver accessorized vehicles to our customers.
- Collaborate with Sales, Sales Inventory and Operations Planning (SI&OP), and Manufacturing to allocate vehicles across the two business units (Consumer and Fleet).
- Collaborate with Slate Delivery Partners to allocate vehicles to individual delivery hubs based on capacity and capability of each hub.
- Place and monitor Transfer Orders (TOs - internal inventory movement orders) of accessories from our Warehouse (3PL) to individual delivery hubs based on accessorization and up-fitment needs of customer orders.
- Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found with vehicles prior to customer delivery through transportation and/or Pre-Delivery Inspection (PDI).
- Monitor accessory inventory levels to ensure alignment with sales forecasts and to drive appropriate operational planning.
- Develop, track, and report key performance indicators (KPIs) related to SI&OP, including but not limited to, Vehicle Dwell Time at Manufacturing Yard, Vehicle Dwell Time at Delivery Hubs, and Vehicle On-Time Delivery Rate.
- Drive a continuous improvement mindset within Order Management, focusing on allocation processes, Transfer Order processes, and overall process efficiencies.
- Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics or equivalent is preferred. While a degree is preferred, we value hands-on experience and a proven track record of success as a suitable substitute and encourage candidates to apply who can demonstrate relevant and commensurate professional experience.
- 8+ years of experience in Supply Chain, Logistics, or Business Management, preferably working within Order Management..
- 2 + years of previous manager experience in a Supply Chain, Logistics, or Business Management role is required.
- Strong analytical skills, with sufficient understanding of data interpretation.
- Proficiency in Microsoft Excel and/or other data analysis tools, such as SmartSheets, Tableau, Alteryx, or other scripting tools.
- Strong verbal and written communication skills, with an understanding of how to present complex data in easily understood ways to multiple levels with the business.
- Strong problem solving capabilities, with attention to detail.
- Comfortable in start-up environments. You can roll up your sleeves to do the work and build, or recommend the tools needed to be successful as the company grows.
- A proactive, “one company” teammate with a continuous improvement approach, equally comfortable with warehousing practices, material management, business planning, and financial implications.
- Capability to work cross-functionally with external partners and internal teams, building strong relationships that produce positive results.
- Must have the ability to travel (up to 10%).
- Must have the ability to lift and carry up to 35 pounds.
- Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
- Safety First
- Delight Customers
- One Team
- Relentless Improvement
- Fast, Frugal, and Scrappy
- Respectful Collaboration
- Positive Legacy
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