Docketly Coverage Operations Specialist-Remote

Job Description

Job Description

Docketly · Remote · Full-time · $20–$22/hour

Close the coverage gap. Every hearing, every day.

When a law firm needs an attorney in a courtroom on short notice, Docketly delivers, and you're the person who makes that happen. As an Operations Associate on our Coverage team, you own a live book of court hearings and work the phones, texts, and email to lock in attorney coverage before the clock runs out. The job is part dispatcher, part closer, part account manager: fast, measurable, and never boring.

This isn't a role where you wait for work to come to you. You'll negotiate fees in real time, make confident calls under pressure, and keep hearings on track and clients in the loop, all while protecting the numbers that keep the business healthy.

About Docketly

Docketly, a sister company to ABC Legal Services, is a fast-growing legal-tech company based in Longmont, Colorado. For the creditors' rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By pairing our proprietary software with a nationwide network of attorneys, we've redefined what's possible in legal support services, and we're growing fast.

What you'll do

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.

• Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.

• Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.

• Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.

• Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.

• Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.

• Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story.

• Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

What success looks like

You'll be measured on clear, daily metrics: how fast hearings get covered, how few get dropped, how efficiently you work your book, and how well we hold to cost targets. If you like a scoreboard and a number to beat, you'll feel at home. If you'd rather not be measured, this isn't the role.

A day in this role

No two days are identical, but the rhythm is steady. You start the morning on your highest-priority open hearings, calling, texting, and emailing attorneys to lock in coverage before court. Midday, you triage new and at-risk hearings, negotiate fees when a market is tight, and keep law-firm clients updated on status. Throughout the day you onboard new attorneys, resolve scheduling and conflict issues as they surface, and keep your records clean. You close out by setting up tomorrow's coverage and handing off anything still in motion. It's on-site in Longmont, Monday through Friday, alongside a coverage-operations team that solves problems together.

What we're looking for

Required

• 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.

• Comfortable and efficient on the phone, with strong verbal and written communication.

• Genuinely organized. You manage many open items at once without letting anything slip.

• Calm and decisive under deadline pressure; you make the call and keep moving.

• Tech-comfortable and quick to learn new platforms.

• High school diploma or equivalent.

Preferred (nice to have, not required)

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.

• A track record of hitting or exceeding KPIs in a metrics-driven role.

• Familiarity with CRM or scheduling tools.

• Exposure to legal, court, or collections operations.

• Comfortable on Mac OS and Google Workspace.

Core skills

• Scheduling and calendar coordination

• High-volume phone, text, and email communication

• Negotiation and objection handling

• Customer service and relationship management

• Pipeline / case management and prioritization

• Data entry and CRM / ticketing systems

• Attention to detail and multitasking under deadlines

• Problem-solving and conflict resolution

You'll thrive here if you've worked in…

Inside sales, SDR/BDR, account management, collections, high-volume call centers or outbound sales, staffing, dispatch, or gig-platform operations. Anywhere speed, persistence, and relationship-building were the job, and you picked up the phone, hit a quota, and solved problems under pressure.

Compensation & benefits

Pay: $20–$22 per hour (this is the full hourly range; there is no sales commission). Your starting rate depends on experience.

Growth, not commission: We promote from within. Strong Operations Associates move up a defined ladder toward senior specialist and supervisor roles as they build their track record.

Benefits:

• Health, Dental, and Vision Insurance

• 401(k) with Company Matching

• Paid Time Off

• 7 Paid Company Holidays

• 4 Floating Holidays per Year

• Life Insurance and AD&D Insurance

• Long-Term Disability

• Health Care Reimbursement Flexible Spending Account (FSA)

• Dependent Care Flexible Spending Account

• Employee Assistance Program (EAP)

• Pet Insurance

Schedule & location

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)

• Location: Remote (Michigan)

• Job type: Full-time

Why Docketly

You'll join a collaborative, supportive team that runs on input and ideas. Daily huddles and team meetings are where we share challenges, brainstorm solutions, and improve how we work. The pace is fast and the standards are high. So is the opportunity to grow with a company that's scaling.

Docketly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation to participate in the application or interview process, let us know.